Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had a guest hack my WiFi and download illegal content. He used a third of my allotment in 2 days. Internet costs are high in Alaska and have caps unlike the lower 48. I got an email from my provider the day after he left. I had a GCI tech come to my hou... Latest reply by Vicky383

Hello all,Hope you are well. Currently we are having a guest who I want to shout at but know better than to let my anger come out! I am literally avoiding her like the plague. Background - she booked at 1am and because I was half asleep she messaged me wi... Latest reply by Yadira22

I recently had a guest break my House Rule on No Pets. The reason I have this rule is that in addition to the risk of damage, there are many guests with allergies that inquire about the presence of pets in the past. So any introduction of a pet into the h... Latest reply by Jessica-and-Henry0

How do I achieve neighbors, the street and the local suburb benefiting from Airbnb short-term renters compared to long-term renters? step 1 - have quiet guestsstep 2 - have guests who always follow house rules regarding parking, street drop offs / pick up... Latest reply by Jessica-and-Henry0

TL;DR – Guest damaged carpet and got upset when we asked for reimbursement. Airbnb approved her refund and won’t provide us a valid Travel Issue. Waiting for supervisor review and out ~$1,000. Hi all! We are newish hosts with a five star rating and ach... Latest reply by Sarah977

I think the cleaning protocol is a good thing to make guests feel safe to come back. I am looking forward to seeing it and hope I can follow it. So if we do everything right on our end, what can travelers do to reassure us that they are not bringing sickn... Latest reply by Anonymous

This is very confusing. For a while there was a feature where guests could ask for early check in and request to book came with a condition that I let them in early. I had to deny the entire request. There was no way to say - you can come, just not early.... Latest reply by Sarah977

As we slowly reopen and tourists are allowed to travel to our region, I’m wondering what we should be keeping in our suites? For example, throw pillows on the bed, condiments in the fridge and cupboard, couch pillows, etc. We’ve always left our guests wit... Latest reply by Anonymous

Latest reply by Sandra126

Just wondering if anyone knows of any specific information Airbnb is providing hosts on how to protect guests who stay post covid19. It may be too early to be thinking about this but i just wonder if there will be specific deep cleaning required between...