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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

I have a nightmare guest which AirBnb won’t let me evict so I just need to vent this as I count down days. He’s been receiving friends daily, his girlfriend moved in a couple days in without notifying us (20 day booking); housekeeper informed me there wer... Latest reply by Stephanie365

My guests arrived last night for a five night stay and woke up to no hot water this morning. May not be able to get it fixed immediately do to plumbing supply shortages. How do I compensate them? Any suggestions? Latest reply by Linda108

I had a recent guest who only booked for one person but during their stay requested to have an overnight guest. I agreed, advising them of the extra fee per night for having an extra guest. I put my trust in the guest and Airbnb, sending the request throu... Latest reply by Mark-and-Gabriela0

Hello, looking for a bit of advice. I had a guest stay for 4 nights and on the first night she messaged me and sent pictures of her sons body saying her and her young son got a rash after staying in our hot tub for over 2 hours. It was hard to determine w... Latest reply by Linda108

Advice requested: Friday night a guest messaged to say that she would not arrive for her 4pm check in and said she would arrive after 7pm. I told her it was fine as we have automated check in. Just before midnight she messaged “hey I’m not going to make ... Latest reply by Emilia42

I have a pet fee for 2 dogs or less. Guest told me they were bringing their small kitten. Anything to worry about? Wondering if they will crate it when away. From childhood memories, our kittens and cats scratched sofas, etc. Charge a regular pet fee an... Latest reply by Jennifer2682

Many guests both here and on other sites complain that the host expects them to clean the property when they have already paid a cleaning fee!My answer to that is......No. None (or very few) hosts would expect you to clean a listing you had paid to be a g... Latest reply by Christine615

Over the last year I feel it has really gone downhill. Enquiries from guests who don't have any information in their profiles,nor introduce themselves to you more than" Your place looks nice, can i come now" at 10pm or "I like you place can i book it now"... Latest reply by Sarah977

My recent guest must have smoked in the room. It stinks to high hell! What do I do? My listing says not smoking. Latest reply by Felicia167

Hello people! I am trying to contact airbnb customer "service" for days now.. all they managed to do was sending links (sigh) or just plainly not answering... Problem is: I have a working payoneer card and used to have it getting my payouts, until I remov... Latest reply by Laura4748