Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

"For reservations booked on or before March 14 with a check-in after May 31, we recognize there may still be uncertainty. In the coming weeks, we’ll be asking hosts and guests to revisit these reservations and choose to either cancel or re-commit to the r... Latest reply by Simon2553

Can anyone tell me if there is a form to fill in to claim 25% of my lost earnings. I've lost 8 bookings thus far. Shula Latest reply by Gordon0

We unfortunately had a hostile guest and had to have him removed from the house, now his review is posted on the listing. Why will Airbnb not remove it? My wife who cares for our 7 month old child was not comfortable interacting with this guest do to hi... Latest reply by Ute42

Hi, Our host cancelled our reservation a couple hours before check in due to a plumbing leak in early March, 2020. The host said she cancelled the booking and Air Bnb should be reaching out regarding a refund. We have not received any communication from A... Latest reply by Sarah977

My mom does Air BnB but she wasnt taking guests due to the Coronavirus situation. There was one guest who said she had nowhere else to go so my mom let her in. She ended up robbing her. She took everything while my parents were sleeping by using a screwdr... Latest reply by Pete69

What do you do when a guest inquires about a property to lower the rate? Then once you do they add more people to the request. Latest reply by Sarah977

HelloCan you help me to give the whole amount to Julia&Kerstin they should arrived in my house 21.5 but for this corona situation I want to give them the whole amount back.They already made a cancellation in my houseBest regardsValentina Latest reply by Sarah977

Can you bealive this, we had earthquake in Zagreb 5,5 richter and my studio got demaged and the hole building. since there are noone guests because of corona i didnt have that problem, but then i asked airbnb to cancel the reservations in 6,7,8 month unti... Latest reply by Sarah977

Hi, so my roommate and I have been staying at an Airbnb apartment since February 14th and we were originally supposed to stay till the 13th May but due to the Corona Virus issue we have decided to leave earlier and go home next week. Our host said that th... Latest reply by Richard1921

Hi everyone, I made a horrible airbnb experience about 4 months ago. I stayed at a place in Hoi An , Vietnam at an airbnb with no previous reviews. It is not the first time, since we spend about 1/3 of our time in airbnbs.We booked the place for a week an... Latest reply by Sang275