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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear Hosting Community, I am leaving this message because I have just had an excellent experience with AirBnB customer service, one that suggests (I'm an optimist) that AirBnB is paying more attention to hosts. I always call guests a few hours aft... Latest reply by Annie1372

Hi new to out of state rental, we live next door to current airbnb so it's easy to manage. I do all the laundry of sheets and towels. Does your cleaner wash your sheets and towels or how does that work? Latest reply by Anonymous

It is hoped that the description is clear and that it is understood that a private, self-contained apartment is what is available. Additionally, the property is fruited, guests will have the option of picking whatever fruit in season. Having read the re... Latest reply by Alex8307

Hi all, First posting for me here so thanks in advance for any feedback. I live alone in my apartment so I have one keycard to enter the building. The keycard is only necessary when there is no doorman, so outside the hour kf 6a-11p every day. A girl and ... Latest reply by Jenny1393

If a guest never responds to your messages (after checking in) then do you just give them their space and assume everything is ok? I’ve sent 3 messages to the couple staying at my condo since they have arrived (but only 1 of those 3 would have required a ... Latest reply by Elaine701

Hi All! We have guests in our house who have put up decorations all around our house to celebrate a guest’s birthday. They have left behind pin holes in the walls and chipped paint where the tape was holding up streamers. (Lots of spots). What would you d... Latest reply by Sarah977

Recently, one of our guests left us some feedback. They said they wished I would provide a few small toys to make the home more kid-friendly. What are your thoughts on providing a few small toys for families with children? Latest reply by Sarah977

I have just hosted 3 American guests arriving in the UK for business. They told me they were arriving early morning so I offered to stock the fridge with some essentials. I was told one was a vegetarian and another gluten intolerant so I bought accordin... Latest reply by Helen3

I'm new to hosting and wondered what is the appropriate practice for hand towels, kitchen towels, etc. I haven't been putting them out as I want my guests to know they are all clean and they can put out what they choose, but is this ok or how do others ... Latest reply by Kristen402

Guest still wants to check in earlier than the listed check in time, even though I've made it quite clear that this won't be possible, what do I do? Latest reply by Branka-and-Silvia0