Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Guest checked in with extra guest. Over the limit for max allowed. We permitted them to stay. Can we charge for the additional person before they leave? Latest reply by Mike-And-Jane0

I would like some guidance on how to proceed with this situation. I have a guest who complained at nearly 1am of bugs in my house. The house was cleaned prior to, and did not have bugs when I walked through the property. They waited 10+ hours until the m... Latest reply by Kari4334

I had a guest I was forced to host- due to it being a "third party booking" it was Airbnb.org- that I requested to cancel. Because of said third party booking, Airbnb advised me I could not cancel, although I have never canceled before, said I would be fa... Latest reply by Sov36

I cannot believe you got rid of the categories. I absolutely LOVED the design, views, and a few other categories. You just took a massive step backwards in the usability of ease of booking. This is HORRIBLE. I will now use your competitor sites such as bo... Latest reply by Mike-And-Jane0

I entered into an agreement with Airbnb, Inc. (“Airbnb” or the “Company”) regarding a reservation for an apartment in Barcelona, Spain from January 9, 2024 – April 25, 2024 (Reservation Code: **). I agreed to a payment plan, with the first payment due upo... Latest reply by S225

Hiya. Anyone else find the new 4,000 character limit AirBnB has imposed on host-to-guest messages inconvenient? I write for a living and in my experiences guests need VERY clear and repetitive instructions for everything from check in and out to house rul... Latest reply by Maureen95

This is a real blindspot for Airbnb. We rent our camp Summer weeks (lake) and off-season weekends (skiing mostly). Summer tends to book quite a ways in advance as people make their annual vacation plans. Off-season tends to book more spur of the moment... Latest reply by Jessi-Arrington-and-Creighton0

I had an issue escalated to a Trust and Safety specialist 48 hours ago,. Does anyone have any experience with how long it takes for an issue to be resolved? Latest reply by Lorina14

I’ve noticed that guests from a specific region ask to do their laundry in a short stay! I have a guest who just arrived today and asked if he could use the washing machine tomorrow! I found this to be a tricky topic.., as I’ve noticed a lack of care. I’... Latest reply by Thainara4

What should I do? Latest reply by Elisa