Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello All, I really need everyone’s help. I’ve looked everywhere on the hosting platform for a solution to my problem, with no luck. I have had to cancel my last 2 reservations because guests don’t care to read my house rules. This is before they act... Latest reply by Felicia48

Hi all, I'm wondering if anyone else is having this problem - or if it's just me! About 3 or 4 weeks ago, I realised that my guests' reviews aren't showing up on my listing. They do show up in my stats (but only to me obviously). I'm in touch with Air... Latest reply by Sandy92

Hi, I received an inquiry from someone for 4 nights, and I received a request from someone else for an overlapping period for 3 nights. I received the inquiry first, so I was exchanging messages with the person who sent the inquiry. I preferred this per... Latest reply by Helen3

Hi All, Received my first repeat guests from Copenhagen last month who originally stayed with me in Feb this year and they are returning again next month before returning home. Anyone else had repeat guests? What do you think you do/ can do well t... Latest reply by Jai8

I had an inquiry this week that really made me scratch my head. The guest sent an inquiry, asking if they could check in late, at 11 pm. I said absoltely no problem: we have self-check-in, and you can check in anytime that suits you after 3 pm. They went ... Latest reply by Kelly149

Hi all, I got a very quick question. My cancelation policy is strict which means there is a 48h grace period (full refund), and guest can cancel within 48 hours of booking and they also get a refund. I usually receive last minute bookings: 1 day prior t... Latest reply by Steve143

Last Monday, there is one old guy book my place, he told me he is okay with self check in. I do have a complete self check-in guide, I send all the information to him, including location, address and a check in guide (link), I ask him to to check all the ... Latest reply by Joe492

My husband and I have been Airbnb guests for a few years, and we just started hosting two months ago. So far, we have had ~10 guest groups, and a maddening, albeit small, issue with two of them: 4 stars for location, putting us at a current average of 4.5... Latest reply by Daisy71

Okay, the dog wasn't really bad: the owners were't so responsible, though. We had a couple stay with us who had nothing but glowing reviews. They stayed with us for one night, and they left a mess. There muddy dog paw prints on everything: the couch, t... Latest reply by Alexandra316

Hi all. I would like to deactivate/remove my listing. What is the best way to go about this? Do I have to wait until the last guest has finished their stay? I really enjoy hosting, but after having had some bad experiences with guests and Airbnb's weir... Latest reply by Ann489