Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello. Good morning . I am looking for some help or advice on how to get more guests since I am new in this guesthouse and staycation business and I don't have idea how to make more guests around the globe. My guesthouse and staycation is also new buildi... Latest reply by Benjamin1468

I am truly disappointed in Airbnb's resolution regarding complaints and damage claims to their guests. I want to raise awareness among my fellow guests that some hosts have a negative attitude towards guests who give low ratings. These hosts may file fals... Latest reply by Elisa

Up until last year, hosts' reviews also included their location, i.e their country. This was both helpful and valuable to other hosts. Has anyone ever seen an explanation from Airbnb why this was withdrawn? Latest reply by Vero2627

I've seen a lot of posts on this forum where hosts are upset about receiving a four star overall review when the guest has given them five stars in every category. Those reviews/ratings look something like this: There is no explanation given in the fee... Latest reply by Alison-Penelope-June0

Hello, I’m Shelley from Bristol. I’m new to Airbnb. Unfortunately I already have a question and I’m only on my second guest! The wood burner was out of action for their stay, the guests were informed of this and clearly not happy. I offered them to move t... Latest reply by Helen3

Hi Airbnb community, I hope this message finds you well. I am reaching out to seek advice and assistance regarding a recent situation with a guest who booked our apartment for 82 nights but later decided to cancel their stay. The guest initially informed... Latest reply by Nika1707

Our guest initially made the reservation for four adults, upon arrival there were 7 guests. During their stay the security cameras went offline. We attempted to contact the guest, the did not reply. I reached out to customer support. The guest told them t... Latest reply by Frances3408

Hello! I have a guest requesting to increase their number of guests from 2 to 4 during their stay. My list price is the same for 2 or 4 guests, but can I charge them an additional cost since they are adding guests after the initial reservation was made?... Latest reply by Frances3408

Hello fellow hosts and happy 2020! Just lately, all my messages to guests seem to be sending twice. It's not a major drama or anything, just a slight annoyance. Anyone else noticing this? Latest reply by Aom-And-Fred0

Joined booking. com and syc calendar now its blicking airbnb availability Latest reply by Bhumika