Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

TL;DR: A long-term guest falsely claimed we had black mold to break her strict cancellation policy, then left a retaliatory review saying we had mold. Despite clear evidence disproving her claim, including Airbnb’s own photos, Airbnb refuses to remove the... Latest reply by Joan2709

Hello everyone , I hope your week is going smoothly. I would like to discuss the way you choose to communicate with your guests. Using the Airbnb platform to exchange messages offers advantages in terms of security and record-keeping. On the other h... Latest reply by Yousef55

I’m host of Airbnb in Ghana , located at the airport residential area by name akuama inn. I will be visiting my little girl in Chicago ILL around July. kindly assist me get an accommodation for 10days. Latest reply by Helen3

Guest said in review that our parking f*** sucks. Is these type of language allowed in reviews? Latest reply by Welcome-To-OC0

Hello Dear Hosts, How april looking for bookings in Goa? Any tips to boost occupancy this month? Latest reply by Elisa

I recently had a group that left my house a disarray, broke things, rolled joints and smell oh my ! the smell like pot.... stains on counters, full dishwasher never washed. and more, they have submitted there review I can not see yet, they told me in a me... Latest reply by John5097

Airbnb cancelled my reservation. No refund was sent. They charged me for the cancelled reservation. Latest reply by Rebecca

Hi there we have a booking request from a guest that has had to move out of her home as a tree fell on it on during a storm. We had approved her booking but now Airbnb has now rejected it. Is it possible to extend the time frame for payment to accommodat... Latest reply by Joelle43

Would any hosts in the Albuquerque, New Mexico area be able to share the names of good cleaning resources? I'd like to have some resources to back me up in case of an emergency or when I travel. Thanks for sharing! Latest reply by Esmeralda146

Hi can someone help me , im kinda new being a host in the Denton, Texas area. My question is what are the best smart lock i can use for my guest remote controlled? Thank you. Latest reply by Crys816