Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

As a host, I anticipate cancellations due to coronavirus- how do I confirm that traveler is from an affected area or actually has the disease? Latest reply by Kelly149

Does AirBnb have any plan to help assist hosts who are being impacted by full refunds due to Corona Virus? Latest reply by Danielle476

I rent out my basement apartment for 30-60 days at a time and have a no pet policy. I noticed today that my new guest has cat. What are my options? My big concerns are regarding allergies and brand new furniture in the space.Any tips on recourse I might h... Latest reply by Sarah977

We recently took a booking on a 4 bedroom house that we manage, from a guest who said he was coming up to the coast and wanted somewhere quiet for him and his friend to stay. We rented him the house for the one night (February 15-16). After check out on S... Latest reply by Len37

My guest checked in last night. She messaged me earlier today that her classmates that she met invited her to stay with her, asking if she could move out.I answered that due to the airbnb policy (my cancellation is moderate) and since i reserved the days ... Latest reply by Sarah977

How do you deal with guests who use washer and dryer every day? It happens three times at my house. Latest reply by Sarah977

En dame har lejet min bolig i weekenden. Hun skriver at hun har en hund med? Det er ikke muligt at have dyr med hjem til mig da jeg selv har hunde. jeg kan ikke afmelde hende da det vil koste mig penge?

Any suggestions fellow hosts? I'm thinking a short, sharp dot point guide on how to be a good guest earning 5 star reviews, sent out with the booking confirmation notice? 1. Arrive and leave at the designated check-in and check-out times, unless pre-arr... Latest reply by Kathleen645

Hey there. I am a host and active traveler as well. Planned a trip since months in NY for the next week and my AIRBNB host just cancelled my reservation during this weekend, citing Covid19. I received an e-mail from airbnb telling me that I am going to be... Latest reply by Rowena29

So what are hosts doing when you get a review that has nothing to do with your AirBnB? We recently had a guest who responded that the location wasn't great because their Uber driver told them( four 20 something girls) that the area was "Sketchy" Which it ... Latest reply by Patrick568