Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hey there everyone, When we prepare our home for our guests, we try to think of even the smallest detail to ensure everything is perfect. We want our guests to feel comfortable and enjoy listing! So, what happens when the roles reverse and hosts become... Latest reply by Greg-and-Lisa0

Air Bnb says "Only guests you’ve confirmed can see this information". So if I have a current guest staying but another guest who is confirmed to arrive in a week, will BOTH guests be able to see the lockbox code? Latest reply by Cheryl389

Hi I became a host only this month. Last Saturday I got an instant booking for 2 days and a hour later the guests arrived when I just finished changing and cleaning from previous guest. The booking was for 2 adults and 2 kids. Came two men and I did no... Latest reply by Jennifer1586

I recently had a man send a request to rent my unit from 9 am until 1 pm. He claimed he and his "wife" were travelling down the east coast and needed a place to stop for a few hours.Looking at his profile, his selfie appeared to be a teenager wearing a sc... Latest reply by William620

Hello everyone! This is my first year hosting and I took a chance and hosted a guest with no reviews. She was very chatty for the first couple days which was ok. But on the fourth day, my son and I can back from shopping and could hear a man's voice up... Latest reply by TJ53

So have I got this right? I leave a review for a guest and for what ever reason the host does not leave a review of their stay. I need to maintain 50% review rate but I have left a review! What about the host that didn’t ? Latest reply by Helen350

We have had 12 bookings so far, all is going well, reviews are all great, but I am just curious about something: seems to me that more and more people are not listing anything about themselves in their profile anymore, and I feel more and more that people... Latest reply by Kip0

I know I am a slow learner, but in reality I never seem to learn my lesson! I have always said I pick guests pretty well, and on a surface level I do seem to have a good relationship with my guests. But when I look back on it, a substantial percentage e... Latest reply by Wei-and-Ting0

My guests have lost my front door keys. This is very annoying because the main front door is used by 5 flats and I am worried about the loss of the key into my front door. They are due to leave tomorrow how can I get them to pay for everything? Latest reply by Susan1188

Honestly, what does it do for us besides the annual pitiful $100 travel voucher AND the free airbnb magazine? We're all busting our butts worrying about getting, keeping and losing superhost status. WHY? Convince me that being a superhost is such a ben... Latest reply by Barry-and-Lera0