Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We have a guest reservation coming up in 2 weeks, who wants to he able to leave her dog alone in the house. We will not allow this and this has become a disagreement. She refuses to cancel the reservation and insists that we cancel so she won't incur any ... Latest reply by Felicia48

I have a place where we allow pets in our house - My first line in my bio is "I love Dogs" and my profile pic is holding a Dog and it states that the place is pet friendly. I always message the guest to let them know that the place is all set up and rea... Latest reply by Victoria567

I have sent this message to Airbnb support...I imagine some low level minion will read it and send me a canned response. This forum is really the only place I have to vent. If this is problematic for you, please let them know as well. They'll probably jus... Latest reply by Letti0

Alright, here’s my list of everything that could upset guests. What did I miss? The property was not as described Uncomfortable beds/sheets/pillows Noisy (A/C unit, road noise, refrigerator, neighbors) lead to poor sleeping conditions Guests run out... Latest reply by Tony134

Actually I generally know what a BAD guest looks like and thankfully I haven't had many. But I'm curious how hosts handle and review the not great and not terrible guests. If for us the average airbnb guest is pretty damnwell close to perfect, I.E. kitc... Latest reply by Carmel26

We had guests two years ago damage our apartment, and were asked to leave. Airbnb offered them a refund-which I now understand was against our “strict cancellation” policy. We technically knew the refund was being issued, but did not understand it to me... Latest reply by Kelly149

Hello all, Recently I have been getting inquiries from potential guests who are asking for lower rates than the one I have posted. Not only are they asking for lower rates, but they are also adding an additional guest (like a spouse or travel partner). ... Latest reply by Dawn33

Hello, there are probably already threads on this but I can't find them, nor find any info on the Help pages. I have two guests booked to stay later this week but they are arriving separately. The one arriving first is not the named guest on the booking... Latest reply by Kelly149

Has anybody noticed this also? We can see the star ratings of booked guests now! In the Messages window, under "About this guest" in the left column, I can see the Overall rating of each of my guests (past, present and future). And when I click, the det... Latest reply by Stacey115

A potential guest asked me a question about staying. I responded to his inquiry within a minute or two. But I did not pre-approve or decline. I simply answered his question. He has not sent a reservation request. In my Inbox, his message is highlighted ... Latest reply by Bob39