Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

For almost one month, I tried to get answer from AIRBNB to know why they unpublished this listing. Why do as host have to follow airbnb policies when they don't follow their own policies! They must sent us as host a notification about unpublishing a listi... Latest reply by Rebecca

Airbnb has had some issues when linking to Google calendar regarding the number of days displayed for a guest stay. Specifically, the algorithm in Airbnb's software does not count the last night of the stay, so when copying over to Google calendar in iCal... Latest reply by Josh2383

We faced an issue with an Airbnb with Hygiene and Allergy issues. The host was not responsive. And Airbnb support has been going in the same loop again and again. Their entire intention is to not help us. Is Airbnb help so bad considering it is such a big... Latest reply by Rebecca

All previous support requests unresolved and closed by your support team! i am disputing a review request as I don’t believe it goes against policy. I dispute it should be allowed to stay on my profile. The host harassed me threatening a abad review and w... Latest reply by Emilie

Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violati... Latest reply by Joan2709

Is it considered improper etiquette to remind or ask a guest for a review? I had wonderful conversations with a recent week-long guest. They were delighted with the property, and even requested to re-book next year. I wrote my review, but none has posted ... Latest reply by Emilie

I've never had issues with Airbnb support before during my six years as superhost, but in the last month, I've spoken to at least 20 members of Airbnb support staff. They didn't know who I was, guest or host, they didn't research or understand the previou...

I experienced something like what you have all posted in California at a stay with this property managed by a company called sunny days, I found this because it was the closest stay to my moms skilled nursing as I have been her medical advocate for the ... Latest reply by Mike-And-Jane0

I'm flying to Houston for surgery and when I'll be released to fly home is to be determined. While I'm posing a 16 day rental, I asked an apartment host if there would be a partial refund if I left early, and he said yes if I didn't make a non-refundable ... Latest reply by Helen3

We had a very biased and negative review over issues that were solvable by the guest and addressed by us as soon as we heard. Mathematically her 2 star review will negatively impact our algorithm for some time. She was prone to complaining and when i sent... Latest reply by Heather-J2