Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am always totally clear with guest about the fact that my house is a terrace with thin walls - and that they have to be quiet after 10pm or the neighbours will be angry with me. I don't know what else to do. I don't want to stop using airbnb. Help pleas... Latest reply by Anonymous

I have this feeling my host will cancel based off of the last reviews on their profile & combined with unresponsiveness. The booking is tomorrow and I dont have the code for the lock box. Booking says i'll get it tomorrow, and i'm willing to wait. It was ...

Hello Community, I'm very angry with Airbnb disclosure requirements. I had a guest book but didn't disclose his disability. He doesn't have a mobility disability, nor a hearing or vision disability. He has 2 prothetic arms making daily life a challenge fo... Latest reply by Susan1297

t bad experience. Response from Elena:My last guest ** reservation u stayed for 5 months but it was a person who took attributions to change things in the apartment to place other TVs on the wall move the TV decoration of the room to place additional t... Latest reply by Anonymous

Hi folks,Anyone got any ideas why I cannot specify a Super King sized bed in my property to distinguish it from the King sized bed in the second bedroom? Also, if Americans book will they be disappointed given that UK bed sizes are smaller than their US c... Latest reply by Alister10

Hi airbnb hosts, Is it possible that case manager settled a case and someone so called superior took money without approval again. airbnb is becoming so ridiculous. are they even obeying the law and regulations?I would like to seek for some suggestions. T... Latest reply by Jerry-and-Justin0

Hi allI just installed a ring doorbell at my guest space. Yes, I have it in my listing description, and have the "security camera" option checked. It is, most definitely, an exterior camera. My very first booking after that shows guests bringing in an e... Latest reply by Melodie-And-John0

Completely gutted... We have been Airbnb co-hosts for almost a year. Spent so much time, energy and money making our house perfect for guests. So much so, that Airbnb contacted us to make our listing an Airbnb Plus. It was gorgeous. Today we received a ca... Latest reply by Kiomara1

Добрый вечер, мы хотим отменить бронирование. Так как нас Не устраивает локация, свяжитесь пожалуйста с хозяином жилья.

Hi , Some of my guests damaged my room with burning points of cigarettes. Despite it was clear it is a no smoking room. I cannot find any button to report damage to Airbnb. Anyone who could help me out? I would be much greatful! Best regards,C Latest reply by Helen3