Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello !I could use all eyes / ideas on deck to make sure I provide an airtight location agreement to this renter. This is a long term ABB renter (JAN - end of March 2020) who is also a Savannah College of Art and Design film student that wants to book my ...

We have just got back to our home and the tv, sound system and other things have been stollen. It’s obvious someone who has stayed and taken a copy of the key. We have no prof that it was the last guests as our property was unoccupied for a few weeks whil... Latest reply by Lizzie

Dear Hosts, I list a communal home on Airbnb, where each room is rented to different guests and all the guests share the kitchen and common areas. Guests usually stay for a month or more. I have a guest (say Sam, not a real person) who has been staying f... Latest reply by Helen3

I have had a handful of situations where young couples book my place for one night simply so they can have sex. In one instance my sheets were stained with some type of oil. In another situation the young man woke me at midnight to let me know they were... Latest reply by Anonymous

This evening I had a guest checkin at 9:50pm local time and immediately messaged me telling me she is highly allergic to cats and also very scared of them.I contacted airbnb support and they said they will "try to advise" the guest to find a more suitable... Latest reply by Marit-Anne0

Hello @Airbnb, Hello Airbnb community, This message serves as a question but also a suggestion since I'm not sure if there's actually a way to do this. My everyday check-in time is set as "anytime after 4pm". The rule-sets don't seem to have an option to ...

I have a young guest who arrived last Thursday 16th for 10 days , who had said he was going to University here and starting today Monday 20th , so was not to bothered that he stayed in all weekend, although he had said it is his first time to Europe and l... Latest reply by Sarah977

The guest staying at the Airbnb has complained about the chickens next door keeping them awake early morning. It is clearly listed in the air B&B posting that there is chickens next door. There has never been an issue with any previous guests. No one has ... Latest reply by Anonymous

Hi I had several situations over the past 2 month where guests made several different issues at my listings and after it leaving bad reviews that destroyed my ranking. First was a guest that booked for friends of his friend without letting me know they h... Latest reply by Trevor243

Hi, I'm trying to give a tenant a partial refund from the app on my phone. When I click partial refund over full refund the amount box appears, but I can't select it to enter an amount. Can anyone help? Thanks