Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello there, So we stayed in an Air BnB for 30 days and the service fee was $170 USD. A day after we left I was contacted by the host and accused of stealing a curtain, leaving wine stains and a dirty shower. We contacted him back and after a picture was ... Latest reply by Sarah977

We've recently listed our property which is in Croatia. We are Uk residents but we pay tax on rental income in Croatia so ideally want to be paid there. We have Croatian Kuna and Euro bank accounts and the listing quotes in Euros as this is normal in Cro...

So, middle aged couple book a while back for 7 night stay. Lady is quite abrasive despite my chatty messages and replies/communications were a bit of a struggle. They didn’t want a meet & greet and asked me just to leave a key. I asked them to drop me ... Latest reply by Amanda660

Hi all I work from home, and my office is directly above my guest space. I don't generally use the office on weekends, since I have a laptop in my family room for personal use. My office hours are the usual - 8.30am to 5pm but, occasionally, I have to so... Latest reply by Pat271

This will be my first regular guest. He will be returning for one day a week for a month due to work commitments. Now I am sure everything will be fine We will be giving him a trial and see how this fits to our lifestyle, Your thoughts please as I haven... Latest reply by Brian2036

Hi all, We are new to Airbnb but not new to events. This space was originally set up for weddings/events and we were making traction when covid hit. We then decided to switch gears into Airbnb and smaller events. Our pricing is subject mainly to deter pe... Latest reply by Paige207

I had to do something today I never thought I would. I have mentioned all through my listing that we have two guest rooms in the home with a shared bathroom. There are house rules both in the listing itself as well as the check-in instructions to not l... Latest reply by Anthony608

Hiya hosting community, My name is Zipho and I’m a new host from Johannesburg. I’ve had my listing on Airbnb and another platform for a while but only had one booking with Airbnb. It is winter now so perhaps that’s why I’m not getting much interest... Latest reply by Gabriella462

With an increase of scheduled and auto-reply messages, the guests have been less satisfied with their stay. Is there a way to maximize guest satisfaction without meeting face to face? @Raine-and-Emberlie0 Latest reply by Raine-and-Emberlie0

hi folks - I hope this post doesn't make me seem to ornery:) I know this type of question has been batted around this forum already but I am wondering if I am being too "type A" about the following situation and if I decide to push back on the issue delin... Latest reply by Branka-and-Silvia0