Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have three separate listings because I am renting out three bedrooms however ,when I link the calendars together it’s still saying that my third bedroom is blocked when it isn’t I still have bedroom three available. what am I doing wrong Latest reply by Mike-And-Jane0

Can anyone help me, I’m trying to set shorter stays out of peak times so have open up a second check in day but the custom trip length has disappeared to set this for the winter Months only Latest reply by Joan2709

Can you decline a guest, that has no reviews even though they have been a member for 4 years and there is no government id or profile pic, it was done in the middle of the night. I don’t feel right about it, but I’m not sure what to say to them Latest reply by Shanice44

I recently booked a trip to Yonkers, New York. I found a unit that I really liked. I communicated prior with the host and he assured me that the photos that were being presented were where I would be staying. Fast forward I get to the unit and they switc... Latest reply by Helen3

Hello, I’m a host based in Ho Chi Minh City, Vietnam, and I’m looking for some advice from the community regarding a recent situation with our listings. We operate a homestay that opened in August 2025 in Ho Chi Minh City. During the remaining months of 2... Latest reply by Le-Haus0

I'm 4-year Airbnb host and had-been Superhost for over a year. Formally escalating a serious failure in Airbnb’s review moderation system.Airbnb has now twice refused to remove clearly retaliatory reviews that directly violate Airbnb’s own Reviews Policy,... Latest reply by Anne14053

Hello, I am looking for some help, I am new to hosting and I thank you in advance for your advice. I would like to have my place available for Easter, but I will be away myself 1-8 April. To comply with Italian Law I need to do the check-in in person to s... Latest reply by Laura8590

Community- It has happened a lot of times when guest book my place for a few days and throw a party. My house rules strictly states the prohibition of unauthorized parties, smoking and a fine for additional fees after 6 guests. However, it turns out at th... Latest reply by Joan2709

Hi there, I currently have a booking, which is for 6 guests. There are at least twice as many (plus a couple of kids) at the property (unregistered) which is not at all what I am wanting for a high end home. I wish I had never accepted this booking. What... Latest reply by Elisa

We absolutely need phone numbers for guests. We have emergencies and at times need to get ahold of guests immediately. We just had a guest who ran the tub over into the condo below and they were not answering the door. Called them immediately and probl... Latest reply by Joan2709