Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

On my listing it clearly shows that our home is not suitable for parties. We have 4 women staying here, for a graduation celebration. They asked if they could "come back here" after the ceremony, and I said they were welcome to use our deck - assuming ... Latest reply by Margot63

I have a house and rented it without airbnb for long terms. The tenants filed bankruptcy and did not pay rent for 3 months. I had to go to 2 courts to evict them. They took fixtures and some appliances. What it it happens again through airbnb. Please... Latest reply by Moe19

Morning Everyone. I am new to this group and I hope someone can help me. I have been hosting now 6 apartments for the owners for the last 10 months and have had fabulous guests and great feedback. Unfortunately I have had that one guest recently that... Latest reply by Christine615

Hello Community! My husband and I have been hosting since last March. We rent out the ground floor of our house. We have converted into a private apartment. We have now hosted around 30 times and have not had any major issues with our guests. Howeve... Latest reply by Edwin57

Hey Guys, We could really use some feedback from the community as ABB has notified us of our guest’s private feedback to them…which is Completely inaccurate! It's almost like he was looking for something negative to say behind our backs, although I don't ... Latest reply by Brice20

Could some of you more experienced hosts let me know if I should be worried or not? Also, what questions would be appropriate to ask my guest to help me vet this booking - since they appear to have set-up their account just prior to booking my place ( Gvt... Latest reply by Edwin57

Air bnb should not have a star rating unless they disclose what the stars were for exactly, after all unless you receive all 5 stars we want to know who & why they left the less than perfect rating. We can not improve if we don't know what they feel we n... Latest reply by Sue-Ellen0

How do I coordinate check-in with my host? Latest reply by Kathleen197

What a whirlwind this summer has been.. 3 months of non-stop popularity, I could do no wrong. People just booked without asking questions. People checked in, only to turn around and go out to see the sites. Besides a bed, fresh linens and a shower, guests... Latest reply by Tony134

Well I feel very disappointed to have my first unhappy guest! She called me this afternoon after her first night in the apartment asking to cancel and refund the reservation. I have a 'strict' reservation policy on my bookings. She claims that there wa... Latest reply by Linda108