Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone I recently had a guest that rented my place for one night, I have check in at 3:00 and check out at 11:00. Some days before his arrival he sent me a message asking to check in 3 hours early and check out 6 hours late. I informed him that I wi... Latest reply by Patricia2526

Hi everybody!Since some update when I'd like to see my guest photo (in browser) I see only card "Guest verified" with tiny thumbnail of guest's photo. So, there is no option to see how my guest looks like. It's very uncomfortable (and can be a security is... Latest reply by Patricia2526

My airbnb is far from where I live and I wanted to keep track of the condition and what is happening. Have others found anything to do this? Latest reply by Guy991

I am currently a Chef in a restaurant in Milan, but I would like to begin a journey in the real-estate world, because it has always fascinated me. I would like to start learning from people who are already host, by helping them. Latest reply by Lophain0

Want to allow someone to check in the same day as someone checks out, but my current booking does not allow me to do this? Please advise Latest reply by Guy991

Hey fellow hosts, Paras here from Rishikesh, India.I hope you all are keeping well, thank you in advance for support.1. ID Collection — Seeking Best PracticesHere in India, we legally need to collect valid guest IDs as per local rules (digital copies via ...

Dear members, Being a host in Spain since over a year, I am receiving confusing information about the legal requirement to register guests with the authorities. I was always under the impression that it is the platform's responsibility as they have all de... Latest reply by Chioma26

Hello, I was wondering if anyone in the forums has dealt with a similar issue. After staying at an Airbnb that was robbed, support has not provided an update on the case in weeks. Calling support, DM'ing on social media, and responding to the first suppor... Latest reply by Geoff7

As a long-standing, highly-rated Airbnb host, I’ve always upheld strict safety protocols, clear house rules, and a 5-star hosting standard. Yet I’ve just experienced two alarming situations that show how little protection Airbnb actually offers to hosts w... Latest reply by John5097

Guest checked in with extra guest. Over the limit for max allowed. We permitted them to stay. Can we charge for the additional person before they leave? Latest reply by Mike-And-Jane0