Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Airbnb recently denied my request to remove a biased, retaliatory review after a guest, even by her own admissions, caused significant damage to my property. This is my situation and analysis regarding Airbnb's procedure for disputing retaliatory reviews ... Latest reply by Sara8246

Hi, I recently had an incident at an Airbnb in Sterling, VA, where the host recklessly refused to provide adequate heating during a snowstorm with temperatures outside plummeting to 15°F. # Incident SummaryThe host shut off the central heating at night, i... Latest reply by Helen3

This past week, we canceled our Airbnb reservation in Kansas City, Missouri due to a record-breaking blizzard. Our home city was also shut down by winter storm Blair, and the Department of Transportation issued a "no travel" warning in both cities. Given ... Latest reply by Joan2709

I am reaching out regarding an issue I experienced today with my property. Twice today, guests attempted to book my property, but the reservations are showing as canceled by the guests. However, the payment has still been deducted by Airbnb for the guests... Latest reply by Helen3

Hello, We had two guests recently that we were very displeased with, and I suspect the feeling was mutual. Since almost 14 days have passed and they had not written a review I figured I would do the same, the old "If you can't say something nice, don't ... Latest reply by Joelle43

I received this message and have asked for more details but wondering everyone's thoughts on this: "I'm planning a small gathering for about 8-10 people and wanted to check with you to see if it would be possible to host the event at your place. The gat... Latest reply by Emilie

Guests want to book for 21 days- looking for a discount.if I want £3000 profit what must I charge them if I take Airbnb’s commission into account? thank you. Latest reply by Emilie

I know this is a high risk business and accept that fully, however I also ASSUMED Airbnb did background checks on new people signing up as guests, do they not?? You know that gut feeling you get, the bad one, after chatting with a new guest who's se... Latest reply by Tami1

Hi everyone, I recently started hosting. I had to travel overseas which meant no WiFi access. No ability to see guest messages or reply to them. How do you handle this, hosts? Ie when, for whatever reason, you cannot access mobile service? Thanks so much.... Latest reply by Joana450

I recently had a guest book my property for 12 days during Christmas and New Year's. Before her check-in, we installed a new water heater. From the moment she arrived, she complained that there wasn’t enough hot water.To address the issue, I adjusted the ... Latest reply by Frances3408