Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

As hosts, we often find ourselves in the position of gatekeepers, tasked with balancing hospitality and precaution. It’s a delicate dance where we strive to welcome new faces while protecting our homes (and sanity!) from potential missteps.Here’s a peek i... Latest reply by Marcin65

Hi everyone, I'm a new host and trying to work out how to set the check in day for Saturday just for the summer months when we have a 7 night minimum stay. AirBnB help centre say it can't be done, but I'm sure I've seen it on other people's listings, or a... Latest reply by Monika680

I supply everything a guest will need during their stay (usually a week or less) - TP, dishwashing detergent, laundry, trash bags, shampoo, lotions... even leave new toothbrush and deodorant if a guest left home without one. I have a renter in for a mon... Latest reply by Ola-Michael0

AirBNB suggested a price per night initially. We’ve had no takers. How much should I lower the price? Latest reply by Emilie

Before purchasing our last booking we bought gift cards for the total cost. We are considering making some changes to our booking but are concerned our fully refundable booking will be refunded in the form of a gift cards. Can we please request a direct r... Latest reply by Emilie

Hi, I have dozen of listings on Airbnb, since last few months very rare inquiries are coming, almost not coming, is anyone else facing the same issues in Lahore, PakistanIs that due current political situation in Pakistan? Latest reply by Emilie

I have a guest who checked in a few nights ago. Solo occupant -- staying for 8 days. I asked him in passing what he does for a living. He was vague ( something about "fulfillment shipping on the secondary market -- mostly through Amazon and Ebay"). Do... Latest reply by Emilie

I have a one bedroom with space for two guests. I also offer an optional air mattress stored in the closet that the guest can set up on their own at night in the living room. I've indicated that 2 guests can stay comfortably in the listing but I can allow... Latest reply by Jorden10

I am planning to visit Vancouver during July and August this year. I have just found out that there will be new rules for short-term rentals starting from 1 May 2024. So my stay of approximately 60 days will be considered as short-term rental. I am afraid... Latest reply by Allison811

I am having a very difficult time reaching an American support channel from Europe. The third party support centers in south Asia are absolutely useless bots that have been given strict orders to not actually support anyone. I get pre-formed answers to ... Latest reply by Isa20951