Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I received a booking request for preapproval on Thursday, I preapproved this but the user was unable to accept. They received an error message which I have screenshot. I tried sending over a special offer and they were still unable to accept. I reached ... Latest reply by Sarah977

In the time that we've been hosting, I've noted bad guests tend to belong to these categories: 1. last minute/low rate bookings2. Locals3. Experienced guests (5 or more reviews) The first two are easy to spot and we can filter depending on the quality... Latest reply by Sterling20

HelloI'd like some suggestions please from anyone who has had guests who want to check in 5 hours early? Especially with enhanced cleaning it means that it will have to be done through the night - thanks! Thanks Latest reply by Kadija4

I just went to send a new guest my standard information guide about my house and discovered the e-mail guest option has disappeared. I always behave and not communicate outside of Airbnb, but I like to send this detailed house inventory as well as more de... Latest reply by James165

I would love to see your wording for when a guest breaks your rules and you want them to pay up without getting terrible reviews. Examples: caught with extra guests/dogs or smoking on entry camera. Latest reply by Cormac0

Hi. I’m trying to add a payout method. I follow all the steps to add PayPal, however once I’ve completed all the fields, been connected to PayPal, logged in there, I just get taken back to AirBnB’s ‘add a payout method’ page. I’ve tried 10 times & the ... Latest reply by Helen427

I have rented out my spare room (plus private bathroom and toilet) for a year now through Air BnB - all good. In most cases, my guests have been what I would term as true Bed and Breakfast people. In other words, they sleep, they have breakfast, they go... Latest reply by Huma0

HelloI have a guest who obviously does not want to leave but her bedroom is promised to another tenant.I suggested her another bedroom, she is sending booking requests but does not confirm them,What help can I expect form AirBnb?Would it be better if I as... Latest reply by Anonymous

We had a guest having parties, several extra guests back on 3 separate occasions. Damaged cause. Have put in resolution, the guest has declined and i have now involved Airbnb, 10 days ago. Fed up with all the Airbnb micromanaging and no response, while ... Latest reply by Kristyn21

A guest recently stayed in our loft and completely ruined several of our sheets sets, duvet covers, etc (over $700 worth). We held off making our claim at the beginning, as the review system encourages biases. If we were to make our claim immediately - th... Latest reply by Ricky39