Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I posted the other day and Airbnb closed in my favor again. The host keeps opening up new cases. Now he is saying I damaged the stove. He is upset because Airbnb refunded me for $500. 40 days after check out is when he asked for more money, I refused... Latest reply by Sarah977

Добрый вечер ! обращаюсь к вам по поводу данного бронирования HMAHMFFR9Q .Клиент испортил имущество и я открывала спор и выставляла ему счет но он не оплатил

This is part of the CC Festival of hospitality, original topic created in the Italian speaking Community Center, by @Vittoria25 and translated below. --------------------------------------- Before I get into the topic about what (in my experience) ... Latest reply by Manasui0

I got a reservation for this weekend from a local guy with one 1.5 star review. According to review, he threw a party. I read him my party riot act (I check IDs, have counter installed, etc). Silence for a few days, my calendar is blocked. This morning ... Latest reply by Mike-And-Helen0

We Airbnb our holiday home which is 2 hours away from where we live (not that our guests know how far away we are) and we have a lovely lady who cleans for us. Today's guests arrived and contacted us to say the house was not clean. I replied immediately t... Latest reply by Sheryl-And-Aaron0

HELP! Need your thoughts please..... Here's the situation: Got a reservation request about 7 weeks ago. It seemed to be from an enthusiastic young man who wanted to come to my area for a weekend getaway with his girlfriend to explore the area. I approv... Latest reply by Laura2592

I am investigating listing an entire house while the owners are away for 2 months. I feel very responsible for the welfare of the owners house. What steps can hosts take during a stay to check on the welfare of a property? Thank you in advance for ... Latest reply by Sarah977

I'm a host and the following situation concerns me as it will affect the trust of people travelling using Airbnb so therefore my ability to get bookings. My parents made their first booking with Airbnb to stay in Paris with their grandchildren (my child... Latest reply by Slawomir2

Sooo... it happened. Two adults - I'm talking ppl in their 50's. I have a lower unit in my home. Couples mainly. Fine. People have sex, I know. The wild screaming - okay - put on headsets. Unfortunately, they stained my couch with sex stains. Not even... Latest reply by Anonymous

Hey there Hosts, When a guest writes a review about their stay, the host can always reply to it. Do you often reply to your guest’s review? If you do, do you have your own personal guidelines on how you reply? What are your top tips? Thanks, Ste... Latest reply by Stephanie