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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Simply the host should have the option or access to the damage deposit Either via by the guests depositing it into an account or host having access to the credit card. The damage deposit is simply there for the host’s property. If the guests know the own... Latest reply by Linda108

I have just started hosting a guest for the next 6 months. At the time of the inquiry ( from the mother) (guest is 19) she said he was a student starting an excellerated pilots program and would be at school. He had arrived, and been here a week, but now ... Latest reply by David4245

Hey everyone, I have seen some of the posts in the forum regarding this topic but want to get some feedback on this one. I tend to be wordy yet I want to make sure I am being kind and constructive. This was a situation where they left some very soiled ... Latest reply by Alexandra316

Dear Hosts and in particular Superhosts I am facing the cancellation of my superhost status as Airbnb pretends that I did not correspond with the 90% response rate requirement. However, this is not correct, I did answer more than 90% of the requests wit... Latest reply by Yoh124

What is the correct protocol when your guests go out and leave all the lights on , TV and air .... And windows open too .... Is it ok to enter the guests Space and turn them off ? Latest reply by Linda108

I find that every year, Christmas hosting seems to bring a unique set of challenges that I don't have at other times of the year. I'm not sure what it is - guests being stressed, or people travelling who don't usually travel or what - but every year there... Latest reply by Alexandra316

Fui objeto de robo por los huéspedes que me envió Airbnb.Me robaron todo!!!!!!Necesito que Airbnb me responda a todos los mensajes que les he enviado!!!!!Nadie se va a hacer responsable de ésto????! Latest reply by Roberta2

Besides leaving a wreck, our most recent guests damaged several items. I will submit a request to the guests, but assume I will ultimately have to involve AirBnb. The guests attacked our air mattress from our fold-out couch. It appears they (maybe their o... Latest reply by Ken318

what types of information do you provide or is it intended to just be a friendly greeting? Latest reply by Amber19

Good day good hosts, I also need to share my experience, which does not impress me at all about certain guests behavior. I had a couple who stayed in the room the whole day and night through out their week stay. They would make funny and irritating noise... Latest reply by Thuli0