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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am new at hosting and would like to know what things you leave for your guests on arrival.The difference with me is that I am not there to greet guests so it would need to be something easy that the cleaner could leave out.any suggestions would be appre... Latest reply by Helen427

Hello. I’m fairly new to Airbnb so not sure what to do. I have guest staying who have lost the keys to the house. There is a key box available where they picked the keys up from but they have chosen to take the key with them and now lost them. Would I... Latest reply by Victor2177

One of my homes gets consistently downgraded for cleaningness. It is old. The hardwood floors are extremely worn, cabinets are patched up, there are really old odd sized air registers (can not be replaced). There are many layers of paint and some have dir... Latest reply by Jeannette45

May 20, 2019 Hi everyone,Congratulations to all of you who achieved or maintained your Superhost status in the April assessment! The longer I’ve worked at Airbnb, the more I realize what an incredible accomplishment being a Superhost is. Thanks to all o... Latest reply by Sandy8

Hi, I have a claim for just over $1,000 in damages from a guest trashing one of my listings back in January. I've had 1st level support deny claim because "I didn't notify them on time". This is despite me opening a message thread with support reporting t... Latest reply by Cathy1

They have lots of issues with their software and they deflect it by calling it an IT problem. There is not a single piece of equipment or software that can cause a company to NOT PAY WHAT THEY OWE ME. There is also not a single employee or contractor that... Latest reply by Ben668

Hi guys, my place has indicated the house rule that not allow smoking but the guest was smoking at my place and left the ash and the packaging there. Please share your experiences and guide me along. I have contacted airbnb support team at this afternoon ... Latest reply by Anonymous

I recently had four men book for a week to work on a coral.I have a small hime with inly one toilet, they used flushable wipes in the toilet and backed up the plumbing twice! They continued to ask for extensions and ended up staying for a month. When th... Latest reply by Lizzie

Hello everyone, I would like some suggestions or opinions on the subject of toiletries. I provide things like soap,shampoo and toothpaste and I have just been buying regular sized bottles of shampoo and didnt think that it would be a problem if a guest u... Latest reply by Connor30

We don't have awesome ventilation with 18 inch thick solid stone walls-- our cottage is like a tiny fortress and everything just lingers. As a result, we have asked guests not to deep fry, we don't have a toaster as burnt toast lingers for days (but they ... Latest reply by Sarah977