Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I want to tell Airbnb about a guest who misrepresented themselves, broke many house rules, and may have taken something from my home. Where do I contact Airbnb about this? And will they do anything about it? Latest reply by Claire77

how do I know the guest is not in trouble with law, or hasn't had a problem with other hosts? Is the verification an background check? I'm now having problems with the association manager. Latest reply by Helen3

Here's what the e-mail from AirBnb says, "After Dec 7, the review period will be over." It is not yet after Dec 7 in the timezone of where the company is headquartered, and where the listing reservation occured. Terrible wording, becuase I wanted to ensur... Latest reply by Natalia11

Hello all! I am having a very difficult time with a very difficult woman. An airbnb user booked my apartment for her parents for a little over a month (so I offered a 50% discount), during which time she had a baby. She was easygoing at first, then as t... Latest reply by Patricia95

Have not received an email prompting to review the guest, nor has my guest received one ....it is almost a week since check out. Latest reply by Gerry-And-Rashid0

Hello friends, Can anyone point me to the cancellation policy for guests who leave mid-stay? I had a guest who booked for three months, but only stayed for one and a half. They had warned me that could happen, so when they notified me that they were lea... Latest reply by Erica10

Hello community, An Airbnb member instantly booked our listing for her son and his three friends. She stated in her message that she was just trying to book for them and promised us that they were going to behave, but she instantly booked before consult... Latest reply by Lol0

Ive been asked if i can accomadate a couple who are expecting a baby in a few weeks . They need somewhere short term , possibly 10 weeks or so , and the baby would be born while they are with me , Im slightly wary , (after reading stories about not being... Latest reply by Deborah8

I have hosted 300 times roughly, with 200 reviews.I now have a bad review from someone who did not stay.Here is what happened.A guest booked a single night. The checkin was the next day at 1pm. At 3pm I called the guest to ask them if they are coming.They... Latest reply by Maxine0

We have not had any bookings earlier this & last month and when visitors tried to book, our property did not show on air bnb. We kept getting the message 'error when processing reservation' whenever we opened our hosting site. Today we noticed on our me... Latest reply by Alicia0