the customer called me to say that he found red dots on his sons body and in the pharmacy they stated that these dots are not mosqito bites, as he thought, but from bed bugs. He also stated that he was seeing bed bugs in the apartment.
Being suprised, because the apartment is well cleaned and fresh, I took that statement seriously and took actions from my side.
Firstly I immediately contacted airbnb to cancel the coming reservations for the coming two days, the agent was doing that with penalties, which I didn't understand why I have penalties, then for two days i was trying to contact airbnb for a help on how i can handle the situation without any results.
Secondly at the same time I was asking a specialised company to come to my listing to do the checks and to detect bed bugs, and if any, to do everything needed to get rid of the. As a result of their inspection, they didn't find bed bugs in my listing, which is also documented and emailed to airbnb.
Just to be on the safe side I decided and agreed to do disinfection to my listing to remove any doubt, because as a host I take all my customers seriously and doing my best to provide them comfortable experiences in my listings. Still no bed bugs were identified in my listing.
Airbnb doesn't want to understand anything, they just black list my listing and refund the customer and they said we know there is bedbugs in your location so you have to prove that there was no bed bugs and when i bring evidences from specialized company they said, no we don't accept it ...no more information...
