biased and dishonest review

[Erica1016]

I received a biased and dishonest review from a guest who expected me to provide him with items that were not listed.

I've contacted Airbnb for support and am being ignored.

What can I do ?

[Anonymous]

@Erica1016 Which part of that review was factually incorrect? 

[Sarah977]

@Erica1016  I don't see anything biased or dishonest in that review.  His first sentence is positive and the second is simply stating a fact- there isn't a TV or radio, correct? And he did say that that is mentioned in the listing, that there isn't any. I guess that a TV is important to him, so assumes it would be to other guests. It's actually a good thing when guests mention something that could cause other guests to complain if they don't thoroughly read the listing description. Really nothing wrong with that review, IMO.