cancel booking

[Coccobello0]

I have a guest who booked but we do not have rooms available for their dates.

they arrive today and I need to cancel their booking but when i try to cancel, it says that i cannot cancel within 24hours of their arrival.

when the guest tries to cancel, it says that they wont receive their full refund.

please help

[Mike-And-Jane0]

@Coccobello0 you willed to call airbnb and get them to cancel. That way the guest will get a full refund.

[Coccobello0]

do you have a number for where i can call them please

[Helen3]

It's highly unfair to cancel on your guests for New Year's Eve at the last minute @Coccobello0 

you will incur host penalties for doing so 

[Fiona256]

How could a guest book if you had no availability? To cancel on their arrival day is very disruptive for the guest.

[Andrew3255]

phone airbnb, explain what happened, ask them to cancel or get the guests to cancel and refund them the balance.