The guest engaged in unethical behavior, including threats, verbal abuse, and extortion, and their review contains misleading and fabricated statements intended to damage my hosting reputation.
Key Details of the Incident:
1. Threatened a Bad Review Before Check-in:
• The guest requested an early check-in, and when informed it was chargeable, he threatened to leave a negative review if I didn’t allow it for free.
• To maintain goodwill, I permitted early check-in at no charge despite the pressure.
2. Refusal to Provide Mandatory ID Proof:
• As per Airbnb’s policy and local regulations, I requested ID proof.
• The guest delayed submission and later became aggressive and shouted at me, saying, “I won’t run away.”
3. AC Leakage Issue – Resolved Promptly:
• A few hours later, the guest called, yelling aggressively, claiming that an AC was leaking and that I had “spoiled his trip.”
• I immediately apologized and arranged a technician, who fixed the issue within 1–1.5 hours.
• Instead of acknowledging the prompt resolution, the guest continued shouting and demanded a full refund.
4. Attempted Extortion for a Free Stay:
• After offering a 100% refund and cancellation, the guest suddenly changed his demand and pressured me to let him stay for free instead.
• His wife then took the phone, started abusing me, and threatened to leave a negative review if I didn’t comply.
• Since I refused to be extorted, they followed through on their threat and left a 1-star review full of lies.
