guest says he did not cancel but I have a cancellation and have since booked some of the dates

Shona5
Level 1
Morzine, France

guest says he did not cancel but I have a cancellation and have since booked some of the dates

My guest was due to arrive today but cancelled 2 weeks ago. (Apparently) . He messaged me this morning to find out that I have booked part of his dates. He is understandably livid but I can do nothing now as I was simply following the Airbnb notifications. 

 

I now can't seem to find where I call Airbnb as I am afraid he is going to turn up . We live in a small place and it would be easy to find us on the airbnb map of our village. 

 

Does anyone have any experience of this and how I contact airbnb to find out what has happened. 

 

Thanks

Shona

1 Reply 1

@Shona5  There are times when Airbnb unilaterally cancels a booking because of an issue with the guest or their payment method, but there's usually a message informing both parties. But for privacy reasons, they don't disclose the reason to the host, so all you can really do is recommend that he call Airbnb himself You don't have an active booking for the guest, so there's no further service or communication that you owe him.

 

It wouldn't really benefit him to go out to your village and turn up at a place where he's just going to be denied entry. But if  he's the kind of psycho who does that sort of thing out of spite, Airbnb can't physically stop him. There is a thread on how to contact Airbnb pinned near the top of this forum, but hold times are exceptionally long - a waste of your time since you can't accommodate a re-booking anyway.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.