guests checking out late or early and taking things from my airbnb

[Serena673]

guest staying beyond check out and taking things from airbnb

[Vivek143]

Hi @Serena673 

1. Firstly and foremost, I would suggest to install an external camera at the property to basically have an overview of the property. 

2. I would also recommend you to report the same to Airbnb support for these mischiefs that guests sometimes does. They mostly listen to it.

Let me know if this helps 👍🏻 

[Emilie]

Hi @Serena673, 

Is this something that happens often for you? How have you managed those situations so far?

Vivek has shared some advice on how they'd approach both challenges,  and I wanted to mention a few other hosts to get their take as well: @Marie8425 @Jon5060 @Jeanna27 @Muhammad-Ali7 @Chione0 I'd love to know what you would recommend Serena can do in this case!

Thanks everyone 🙂

Emilie

[Marie8425]

@Emilie @Serena673 

I am moving into  my second decade with Airbnb  We all experience a problem Guest occasionally  If you are routinly late check outs and thievery, you have to reveiw how are you contributing?  If there is a common theme of late check outs maybe your time is too early?

If thievery is common, that is odd because most human beings just don't steal.  I would consider more accidental removal of something?  Pocket size item or something like bathrobes hotels don't wash  and reuse a bathrobe, Guests might accidently thimk your going to throw away so they don't perceive it as stealing.

[Emilie]

Thank you @Marie8425  for your wise ponderations! @Serena673 I'm curious, could you give us some examples of items guests have taken?