@Danielle-And-Justin0
I'm all for fixing stuff which guests break or damage if possible, but this whole guest damage situation is a real issue. Even if you place a damage deposit on your listing, you have no access to it without jumping through hoops.
The Airbnb guidance on claiming is via a version of a payment request and that you need to claim within 14 days of your guest leaving (coincidently the same duration in which reviews take place - I wonder why?) or, before your next guest arrives (could be next day).. whichever is sooner.
Airbnb Terms of Service state that claims need to be made within 30 days. This claim method is via a claim form instead of the payment request route.
In cases of damage which cannot be rectified directly with guests and an agreed settlement made then I wouldn't want to jeopardise what always should be a good review for one which is tainted with grievous revenge.
Also note here that you will not receive what you claim for. It will be significantly depreciated and you will need to provide original purchase receipts to support your claim and which Airbnb can depreciate.
In Airbnb claims, Confucius reigns deliberately IMO.
I hope this might help in the future.