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my card has been charged by mistake

Answered!
‎07-05-2023 01:10 PM
Anahit15
Level 1
‎07-05-2023 01:10 PM

my card has been charged by mistake

Hi, I have never used the airbnb chat and had to just register here to get assistance with the problem I am having. 

One normal day I received a notification from my card that I had been charged by airbnb ***, GB for 70.16 USD. 

So I am very confused as I have never used the services of Airbnb, never even registered or downloaded the app. And nobody other than me has the information on my card.   

How can I understand how this happened and hopefully get my money back?  
Thank you in advance, 
Anahit

 

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‎07-05-2023 01:10 PM
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Top Answer
‎07-05-2023 05:02 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
In response to Helen3
‎07-05-2023 05:02 PM

@Anahit15 As @Helen3 says you have clearly had your card compromised. You need to get the bank to stop your card urgently.

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‎07-05-2023 05:02 PM
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3 Replies 3
‎07-05-2023 02:30 PM
Helen3
Top Contributor
Bristol, United Kingdom
‎07-05-2023 02:30 PM

I would contact your credit card company and report fraudulent use of your card @Anahit15 

‎07-05-2023 02:30 PM
‎07-05-2023 05:02 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
In response to Helen3
‎07-05-2023 05:02 PM

@Anahit15 As @Helen3 says you have clearly had your card compromised. You need to get the bank to stop your card urgently.

‎07-05-2023 05:02 PM
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‎08-05-2023 07:50 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
‎08-05-2023 07:50 PM

Hi @Anahit15 ,

 

As our members suggested, did you happen to reach out to your bank and have it refunded?

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Please follow the Community Guidelines

‎08-05-2023 07:50 PM
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