my guest says that she has broken the jug on our coffee machine. how do i claim for it

[Jim1829]

my guest says that she has broken the jug from our coffee machine. she has checked out now. how do i claim

[Emiel1 · Accepted solution]

@Jim1829 

You need to file a claim, as described here:

https://www.airbnb.com/help/article/279/host-damage-protection

BTW

The guest can also take action, so on a next damage incident inform the guest how to pay:

https://www.airbnb.com/help/article/1415/dealing-with-breakages-during-a-stay