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‎10-10-2023 02:16 AM
Joan3191
Level 2
‎10-10-2023 02:16 AM

pay

dear airbnb, i received payment from some one who did not stay. could you look in to it?

 

‎10-10-2023 02:16 AM
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2 Replies 2
‎10-10-2023 07:05 AM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎10-10-2023 07:05 AM

@Joan3191 depending on your cancellation policy and when the guest cancelled you may well be paid even if they didn't stay

‎10-10-2023 07:05 AM
‎10-10-2023 08:45 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎10-10-2023 08:45 PM

Hello @Joan3191,

 

As Mike mentioned earlier, this could be related to a guest previously canceling their stay. >>Here's an article that provides more information on this topic. Please let us know if this might be the case.

 

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‎10-10-2023 08:45 PM

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