pay

[Joan3191]

dear airbnb, i received payment from some one who did not stay. could you look in to it?

[Mike-And-Jane0]

@Joan3191 depending on your cancellation policy and when the guest cancelled you may well be paid even if they didn't stay

[Paula]

Hello @Joan3191,

As Mike mentioned earlier, this could be related to a guest previously canceling their stay. >>Here's an article that provides more information on this topic. Please let us know if this might be the case.