Sybe Former Community Manager Terneuzen, Netherlands What do you think are reasonable checkout instructions? Hi everyone, From the moment a booking is made, clear ... Latest reply Hi everyone, From the moment a booking is made, clear communication is key to a smooth and pleasant stay for both you a... Latest reply
Andrew3983 Level 1 Guest requested to change a reservation after check-in I am currently hosting a guest who booked for 3 months on a ... Latest reply I am currently hosting a guest who booked for 3 months on a firm cancellation policy. After staying for 2 months, the guest a... Latest reply
Mafus0 Level 3 One small change that improved my bookings (and reduced gues... After hosting for years, I’ve learned that small adjustments... Latest reply After hosting for years, I’ve learned that small adjustments often make the biggest difference.One thing that helped me a lot... Latest reply
Elisa Community Manager How do you effectively communicate with guests during their ... Hello everyone ,I hope you’re having a great week! Effe... Latest reply Hello everyone ,I hope you’re having a great week! Effective communication with guests starts with clarity and warmth. S... Latest reply
Megan160 Level 10 Tucson, AZ I will no longer post a bad review about a guest I had an awful guest experience and tried to settle it with ... Latest reply I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then neede... Latest reply
Hiten2 Level 2 London, United Kingdom Guest not leaving Hello I have a guest who had rented an apartment from 4th ... Latest reply Hello I have a guest who had rented an apartment from 4th September he is with his wife and two very young children. He wa... Latest reply