"Guest favorite" concept: what for?

[Fausto106]

I struggle to understand the purpose of this new badge.

It could be to highlight the best of the best (rating >4,90), but I already saw it assigned to an evaluation of 4,77!

What does airbnb mean with its creation?

[Sara-And-Rob0]

You have 4.9 for cleanliness, Ryan, sorry, the algorithm gives that more weight than all the 5.0's for everything else...bad luck.  What the heck?!  It is so broken.

[Gloria87]

I am a Guest Favorite & Superhost but it astounds me that this platform would assign "Guest Favorite" to a listing with minimal reviews. It's like stating, "World's Best Coffee" but only 5 customers have rated it. It's relatively easy to obtain a 5 star rating with just a handful of reviews. Airbnb should have also required a minimum # of reviews before granting such a badge.

[Nick3074]

I agree its absolutly rediculous

[Angela1056]

@Fausto106 ciao, it's a mere marketing operation. To the million-four hundred thousand Superhost listings, praised by Airbnb as the hosting elite, another six hundred thousand listings are now added (and I won't go into the merits) to show potential customers how much guests love the Airbnb listings. Brilliant!

[Ryan3422]

I read on Reddit that it only applies to properties that have 5 stars overall and 5 stars in cleanliness over their last 5 reviews.  You would think if this is the case, Airbnb would put it in their "articles" or that support would be able to explain this.  I do not see a filter on the guest search anymore to filter by superhost, just a giant filter button right at the top of the filter page for Guest Favorites and Luxe Properties.  Essentially filters out any Superhost that has gotten a 4 (in overall or cleanliness) over their last five reviews, even if you have a 5 star overall rating.

[Ryan3422]

@Bhumika 

[Ryan3422]

@Fausto106 @Mike-And-Jane0 @Adriano78 @Mary-Kay14 @Angela1056 

[Nick3074]

It is an experiment that has devalued superhosts. 

You cannot search for superhosts anymore.


The only way to be heard is to call. Speak to a supervisor and then utilize the provided feedback link.

The technical team may take our opinions into consideration during the experiment we are all in.

I am not a fan of this change. In my opinion it  has created a confusing hoshposh of listings with different value badges that are unclear to guests.

The lack of transparency with criteria is frightening. 

[Sara-And-Rob0]

I agree 100%!  It's a Beta gone bad.

[Sara-And-Rob0]

Local competitor.

This is a local competitor...

Then us...

This is ours...never had guest favourite.

[Sara-And-Rob0]

Could you please explain to me @Bhumika? I would appreciate it if you could provide an explanation without linking me to the guest favorite rules or mentioning that the system updates every 24 hours. The reason being, our place has been missed by the algorithm since the beginning, which suggests that the algorithm needs improvement. I would appreciate it if you could take some action and help us out instead of copying and pasting links. Please acknowledge and let me know if you can assist with this.

[Sara-And-Rob0]

Another place near ours that even has a 1-star overall review a 2-star overall review and 4.88 but is a guest favourite...what...am...I...missing folks? @Bhumika 

[Sara-And-Rob0]

This one has a grand total of 6 reviews...three metrics are under 5 stars...hello?  @Bhumika  

[Robbie54]

@Sara-And-Rob0 I guarantee you will not get a response from any of the moderators or Airbnb explaining this. Transparency is non existent unfortunately. 

[Sara-And-Rob0]

I've been spinning my wheels hard on this topic and don't seem to be getting anywhere.  Also, failing at any attempts at review removals.  In reality, I am just going to toss the support number, it just wastes time and nothing changes, hosts are a dime a dozen and our 3% is not the droid they're looking for.