reservation indicates can lead to an unauthorized party?

[Shannon1151]

What do I do if my guest is getting a flag that their reservation is an unauthorized party. I'm guessing it's flagged because guest is 20 years old, said she is coming to town for a friends birthday and plans to shop. I've already pre-approved the booking. What should I do?

[Shannon1151]

I used the Hospitable AI message tool and it suggested I respond....

Airbnb sometimes flags reservations as a precaution to prevent unauthorized parties, especially for short stays. As long as the house rules are followed—no events or large gatherings—you’ll have nothing to worry about. Let me know if you have any other concerns!

Thanks,
Shannon

[Shannon1151]

Guest can't book. Should I tell her to contact Airbnb Support?

[Joan2709]

@Shannon1151 

Only other option is to have someone else in the group book that is older and doesn't live local. They can try and and book instead.

I would still send the message about no parties...

[Shannon1151]

Thanks Joan. Her mom tried to book but because it's only 1 day and 5 people they won't allow it. Probably better.

[Greg2406]

@Shannon1151    Decline the booking.  Have the Guest cancel it.   

We recommend removing the instant booking and have each perspective Guest request a booking.   Gives you time to vet them.   Never accept any third party booking.  A parent making a booking for a sibling,...absolutely no.    Have a house rule that states that "the person responsible for the booking must be present during the booked period"   If a parent or relative makes a booking for underage individuals, the guests should be removed immediately.   

[Shannon1151]

Thanks Greg. This young lady is very persistent and now wants to book on VRBO using her mom's account because I have a 25 age limit. She is 20. I basically just told her I can't do it and blocked the date on VRBO as well. Sigh.

[Paula]

Hi @Shannon1151, I am tagging @Greg2406 here so they receive a notification of your message. This way, we increase the chances of them getting back to us.

Quick tip: To tag someone, tap "@" and select the host's username from the dropdown menu 😊

[Shelley159]

Hi @Shannon1151 

It's not fair that you lose potential income over this by blocking the night. If you worry that someone in that group will book the night and you don't want to host them, open the night and set a Custom Trip Length with a longer minimum stay over that date.

[Greg2406]

@Shannon1151 

Just read your reply.  This is a very problematic and one that both VRBO as well as AirBnB Customer Service should immediately address.   The individual, including her parent for allowing the daughter access to her account, that attempted to bypass established rules and policies, should be suspended from both sites, either temporary or permanent.   Obviously an individual that has no respect for you and in all likelihood anyone's property and is definitely not the individual you want to deal with.     

Blocking the property only hurt your pocket and believe it was not necessary.   Again, removing 'instant booking' and asking lots of questions in advance will curb these types of booking issues. 

[Joan2709]

@Shannon1151 

i agree with @Greg2406 ....

Let me clarify...

I would only allow someone else who was already going to stay with the original group try and book. I agree that the person who books must be on property for the entire stay. We also have this in our additional house rules. We don't accept 3rd party bookings.

[Shannon1151]

Got it. Thanks all.

[Paula]

Hello @Shannon1151, I hope everything is going well with you.

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