reservations

[Emily2545]

I've gotten prompts from two hosts stating that i need to check in with an external website "reservation.com". Is this legit? did I book scam locations? One of them is asking to book a security deposit or damage wavier to check in.

[Helen3]

Hi @Emily2545 

They cannot ask you for a security deposit or damage waiver if this was not something that was stated on their listing. 

check the listing including the house rules.

if it's not mentioned they can't ask for it .

is it being managed by a management company rather than the owner ? 

[Joelle43 · Accepted solution]

Hello @Emily2545 

Was this security deposit clearly marked on the listing?  Airbnb have just added a new transparency regulation and hosts are normally not allowed to ask for payment outside of the platform.  Here is the Airbnb link on the subject and if you feel that your hosts are going against these rules, contact customer support to see what  your options are:

https://www.airbnb.co.uk/help/article/2799

It would be great to let us know the outcome😊

All the best
Joëlle

[Karen114]

@Emily2545  If the host uses a property management system they are allowed to collect a security deposit.  This will normally be shown to you right below where you check out.  It should also be listed in their house rules.