safety team ignores my message

[Xunlian0]

Hello everyone, I am in a situation maybe many of you have experienced. Airbnb safety team suspended my listing due to false safety issue reported. The team member Gina was suppose to call me and it has been three days without a call or reply. What else can I do since I am being ignored and my side of story can not be heard beside I have shared my notes and proof of evidence. 

How long will the team reinstate my listing? I have been a superhot for 2 years and never encounter such awful guest. I have called support line and they refused to help because I have the safety team involved and I can only leave message in the original thread.

thank you!