Hi everyone. Sorry my response was delayed. I finally heard back from Airbnb Support early this morning.@James413, @Huma0 @Emilia42 @Debra300
Here's what Airbnb's response to my inquiry. Appreciate all of
your feedback and suggestions.
@Jennifer867
Hi Jennifer,
I apologized for the late in update. Based on my investigation, the message that the Guest receive was because of the recent update with Airbnb. In this way, we make sure that Guests are aware that they can contact their Host directly if they have issues in the property, and they can also contact Airbnb to help.
The strength of our platform is thanks to the valuable insight and feedback we receive from community members like you.
We’re always looking for suggestions that could make the platform better for Hosts and guests alike, so once you’re logged into your account, let us know your thoughts at:
airbnb.com/help/feedback
Thanks in advance for sharing!
Is there anything else that I can assist you with?
All the best,
Rina