unable to access email or phone associated with account

[Zwanieke0]

I have always automatically logged into airbnb with a facebook account or saved log in details. 

Today, 

Today, I wasn't able to log in that way. 

I have 6 different accomodations booked for this summer for the family, for a good amount of money. 

I have been on the phone for almost 2 hours this afternoon with airbnb, and all they can say is if I have no access to the email and phone number, the only thing they can do for me is to cancel all my trips, leaving me and my kids without accomodations (that I have researched and planned for months). 

I can't be the only one with this issue and I can give former booking numbers, all the locations and dates for our scheduled trips, even describe the picture and reviews and yet, there doesn't seem to be a way to get into my account. Has anyone had this happen? Was it solved?

[Joan2709]

@Zwanieke0 

Do you not know the email and/or phone number on your account profile? Where did all the emails confirming your reservations go?

[Zwanieke0]

I never received those as they went to the old email. But I never missed those as I used airbnb for my reservation, where I received confirmation.  Didn't even realize I was supposed to get one via email @Joan2709 

[Joan2709]

@Zwanieke0 

Ok, if you are not able to work something out with Airbnb, you would have to message the Host(s) about your situation and if they agree to hold the dates for you, you would then have to cancel those stays via Airbnb and setup a new account and re-book under the new account.