we have only been informed about noise sensors after booking an apartment

[Luca2888]

Hey,

After booking this flat for a week in stockholm, my friend(who did the booking) got a message from the host that said that the neighbours are very sensitive and thus noise sensors were installed that are connected to a security company and that if we go over the sound limit we will be kicked out and immediatly without  refund.

Nothing about that was said in  the listing of the apartment.

Is the host allowed to just do that? We were informed just now 2 days before we plan to go there. To be fair we booked the Apartment just about a week ago.

Best regards 🙂

[Mike-And-Jane0]

@Luca2888 No the host cannot do this. If you want a free of charge cancellation contact Airbnb and tell them what the host has told you.

[Jenny]

Hi @Luca2888 

I just wanted to check in and see if you took the advice of @Mike-And-Jane0 - were Airbnb able to help?

Jenny

[Helen3]

Are you sure it's not in the house rules and he's not just sending you a reminder @Luca2888 

[Ziggy10 · Accepted solution]

Hi Luca,

I recommend reviewing the listing description and house rules to confirm whether such information was properly disclosed. If you find that the information was indeed missing, you can report this matter to Airbnb. This could potentially lead to the cancellation of the reservation with a full refund for the guest. Please ensure that you follow the appropriate steps and guidelines provided by Airbnb to address this situation effectively.