why is my review not showing up?

[Zohreh2]

Hi! we just had a terrible airbnb experice & I wrote a review for the host. my review is not showing up on his page & ALL of his many reviews are positive- WITHOUT an EXCEPTION. how is that possible?! can he block the bad reviews?

there is no contact infor for aibnb to open a case...

Help please! I really think people should know about what they are signing up for with this guy...

[Linda108 · Accepted solution]

@Zohreh2  Your review will publicly post when the host also writes a review or after 14 days whichever comes first.  You are notified when the review is public.

If you need to call Air BNB, you would have a phone number on your reservation confirmation,  I believe.

[Zohreh2]

fantastic! thank you so much for the response 😉

[Janet1115]

The same thing happened to us. I wrote a review. And it’s been a month and a half and it’s still not visible. But there are positive reviews for people that stayed in the same unit after us. Our experience was so bad, it was written to help future airbnb guests.

[Sarah977]

@Janet1115 Did you scroll down through all  the reviews? They aren't in chronological order. Airbnb has some, in part, unknown algorithm for how they order reviews.

If  something in your review violated the review policy, it can be removed, but simply being negative isn't grounds for a review being removed. 

[Mariann936]

Same thing happened to me. the host is only showing 5-star reviews and the place was absolutely not worth the money. Not fair to future airbnb guests who will be misled by the description of this apartment.

[Gregory493]

Exactly my point. The rating system on airbnb is bogus. Why do so many listings have positive reviews and no bad ones?! It's given scam vibes. 

[Bianca807]

Anyone figured this out? I also had a nightmare and can’t see review, strange! 

[Sandra856]

Dear @Bianca807  🌿

I just looked at your profile and I cannot see a review from the host? Did the host review you and when did you check out - how long ago was it since you checked out? 

[Joseph2408]

Yes, same thing happened to me? I posted a review about all the maintenance issues that should of been corrected before we arrived, example....TV didn't work, shower handle falls off, furniture chair broke and stained and the AC shut down every day. Also the "Amazing Beach view" was BS!!!! The hoist called me a SCAM and lied about me not reporting the issues within a 72 hours. I called the evening of our arrival and she sent her son over to just fix the TV.....

[Angie685]

It also seems to me bnb only posts positive reviews as my bad experience bnb stated 23 reviews but only 14 positive ones posted.  Had I seen all reviews I suspect I would have selected different home and saved myself this distressing stay.  Will move to VRBO and see if they are more reliable. 

[Joseph2408]

Yes I have stayed at some nice places throughout my worldly travels and won't be choosing airbnb in the future. This place I stayed at was under rated and should have never been advertised before the maintenance issues were repaired and corrected? You think so ??????? WTF

[David13428]

yes, the same just happened to me: i had a terrible experience, wrote a bad review and then a month later it is not there! My guess is the host complained about it; but it is very dodgy of AirBNB to not post the negative reviews. It is why the App cannot be fully trusted. Make sure you call airbnb and ask for your review to be posted!

[Jennifer4318]

It's been a month and mine never showed up. It wasn't a terrible review, but not great, either. The place would disappoint most people for the price, yet all the reviews are 4 and 5 stars raving about the place. Hard to believe 100% rave reviews for a tiny place you have to stand on a chair to adjust the temp on a heating unit, mounted just below the ceiling and above the sink where the mirror should be, that blows dirt into the room and your face when brushing your teeth at $95/night plus $120 in fees. Suspicious. I guess you can't trust the reviews. Book with Airbnb and cross your fingers. 

[Sandra856]

Dear @Jennifer4318

I can see and read the review you have left for ‘The Fountain Creek Inn of Downtown Manitou Springs’. If you enter the host’s profile you will see all reviews left in chronological order. On the listing itself the algorithm will try to show a potential guest what it thinks is most relevant to the guest - new guests will most likely see yours first - but the algorithm will think that it isn’t that relevant to you as you have already seen it - as it was you who wrote it. So that is how it works. As I wrote, if you enter the host’s profile you will see the reviews the host has got in chronologically order 🌿. 

Best, Sandra