How to send a Direct Message: A CC Tutorial

Online Community Manager in
London, United Kingdom
Online Community Manager
4,785 Views

CC Tutorials.png

 

Hi all,

 

Next up in our series of CC Tutorials is sending Direct Messages! Some of you may not be aware of this feature but it's a great way of speaking to other hosts (or admins) in a more private way :-).

 

The Direct Messaging system is set up to allow Hosts to message other Hosts and any Community Members to message Admins (and vice versa) - so as with most features, you need to make sure you are logged in first!

 

There are 3 ways that you can send a Direct Message to someone in the Community Center:

 

Method 1

 

Step 1: When on the Homepage/in a board/in a thread, hover over the recipient's profile picture and click on the 'Send message' button. You will find this works best if you move your mouse up over the picture to then click on the button as it pops up - if you move your mouse down or across the pop-up box can disappear.

Screen Shot 2018-01-24 at 16.11.54.png

 

 

Step 2: You will now see a pop up where you can simply write your message and click 'Send'! Please note - you will not be able to click on the 'Send' button unless you have something in the 'Subject' box as well as the main message box so don't forget to include it!

 

 

Screen Shot 2018-01-24 at 16.13.49.png

 

Method 2

 

Step 1: If you clicked on 'View profile' on the pop-up box shown above because you wanted to look at someone's profile, you can send a message to them from here too. Simply click on the turquoise 'Send message' button in the top right-hand corner.

 

Screen Shot 2018-01-24 at 16.16.13.png

 

 

 

 

Step 2: You will see the exact same pop-up window as in Step 2 of Method 1 above, so follow the same instructions!

 

 

Method 3

 

Step 1: The final method involves you going to your CC Inbox (see this CC tutorial to see how to access your inbox). When in your Inbox, you will see the button 'New Message' in the top right-hand corner - click there.

 

 

Screen Shot 2018-01-24 at 16.17.23.png

 

 

 

 

 

Step 2: You will now see the form below. This layout is different to the previous two, as you haven't yet identified who you are sending the message to. You need to do so by typing the recipient's name in the '*Send to' box - Community Members with that name will appear in a drop-down list. Scroll down to find the person you want to send it to (you can use their profile picture to identify them) and click on their name.

 

 

Screen Shot 2018-01-24 at 16.18.38.png

 

Step 3: Give the message a subject in the 'Message subject' box, type your message in the main box, click 'Send Message' and you're done!

 

 

Tip: When you've finished writing your message, it's worth highlighting it all and copying it (right-click+copy/ cmd+C / ctrl+C) before pressing send, just in case something prevents it from sending (e.g. you're not logged in, it times out) - if that happens then you can go back and paste (right-click+paste/ cmd+V / ctrl+V) and send it again!

 

So as you can see there are various ways you can send a message to another Community Member - you may find Method 1 the easiest way but you can experiment!

 

 

I hope you find this tutorial helpful!  

 

Quincy 

 

 

 

 

 

 

 

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11 Replies

Re: How to send a Direct Message: A CC Tutorial

in
Pamplemousses District, Mauritius
Level 10

@Quincy A good tutorial to educate the novice on the community! Please note that sometimes when i want to reply directly to the private messages the message does not go through. 

Re: How to send a Direct Message: A CC Tutorial

Level 1

Hello, Everyone.

 

Thanks to Airbnb for this award, it gives me one more reason to improve and better satisfy my guests!

 

Welcome you to Boston, MIT and Harvard!

 

Helen

Re: How to send a Direct Message: A CC Tutorial

Level 2

bom dia,

 

Gostava de ser co anfitrião como posso fazer para ser na minha zona de morada?

 

Obrigado

Maria 

Re: How to send a Direct Message: A CC Tutorial

in
Balneário Camboriú, Brazil
Level 1

Olá a todos Podem me ajudar com essa questão, por favor.

Encontrei uma propriedade fora do site do Airbnb e troquei emails com o possível anfitrião, ele me passou um link do Airbnb é possível que seja roubo?

Ele me fala em sua mensagem que se eu estiver pronta para iniciar o arrendamento da probidade e me informou como funciona o serviço e me passou estas informações 

Primeiro eu tenho que fazer a reserva, após a reserva feita ele pode me enviar o link Airbnb. O Airbnb enviará uma notificação para informar que eles têm as chaves e o contrato. Em seguida, solicitarão a confirmação do pagamento do primeiro mês e o depósito de segurança (550 € + 550 €). O Airbnb também fornecerá mais instruções sobre o depósito em dinheiro dentro de 24 horas. Depois que o pagamento for confirmado, o agente do Airbnb indicado entrará em contato com você para visitar o apartamento e assinar o contrato, se você concordar.

Se tudo estiver bem, você terá que informar o Airbnb para transferir o dinheiro para minha conta. Se você não quiser alugar o apartamento, o agente do Airbnb lhe dará o reembolso total (€ 1100) imediatamente e você deverá devolver as chaves e o contrato. Se você está 100% interessado em alugar o apartamento com o procedimento que lhe explique, pode fazer a reserva. ele me pede a cópia do meu ID, passaporte ou outra forma de identificação para fazer o contrato. 

Confere estas informações, ele é Italiano e tem o apartamento aqui em Lisboa, eu não sei se é possível enviar um email para o Airbnb com  o link para conferir se realmente é verdadeiro.  Se alguém puder me ajudar agradeço, muito obrigada. 

Re: How to send a Direct Message: A CC Tutorial

in
Greenville, SC
Level 2

Hi Quincy, the user I'm trying to direct message doesn't have any of these 3 options available. Why is that?

Re: How to send a Direct Message: A CC Tutorial

Level 1

nice thread!!!

Re: How to send a Direct Message: A CC Tutorial

in
Erie, PA
Level 1

Hello, my name is Carrie and I'm from Erie Pennsylvania.  I live in Millcreek Township and I would like to message other Airbnb hosts in my area to find out how they were granted a variance in zoning for their Airbnb.  When i called the Township they said there is no possible way a variance would be granted.  

Re: How to send a Direct Message: A CC Tutorial

in
Santa Catarina, Brazil
Level 10

Bom dia Lizza

obrigada por nós manter informados!

tenha um Bom dia!

att Loni

 

Re: How to send a Direct Message: A CC Tutorial

in
New Delhi, India
Level 2

Hello Im trying to send a message using the above method but looks like it doesnt work anymore, can someone help?image.png

 

Here are just 2 questions I wanted to ask the following , @Quincy if you can help

(sorry if this should have been a direct message but I couldn't find a way)

  1. I noticed community hub for Airbnb plus, is there something similar we can do for OEs - Online Experiences?
  2. How does levels work on community center and what is criteria of rising up the levels - also how do they help, are there any privileges associated with higher levels 

Thanks in advance

Passionate about life!

Re: How to send a Direct Message: A CC Tutorial

in
Germany
Level 10

.

@Keshav7  

 

You ask:

 

  • How does levels work on community center and what is criteria of rising up the levels

 

The more You post on the CC the higher You rise in levels. It has nothing to do with the quality of Your posts, it's just about the numbers.

 

 

  • are there any privileges associated with higher levels

 

No, there aren't. Actually, the more You post on here the more contradiction You get. All the regular contributors to this forum really need a thick skin.

 

 

Re: How to send a Direct Message: A CC Tutorial

in
New Delhi, India
Level 2

Hahaha @Ute42 thankyou for honest reply 🙂 I'll keep a track.

 

How long have you been here, woah you have level 10 already!

 

Also, after how many posts / count does the level rise?

 

thanks again

Passionate about life!
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