References: A Community Help Guide [UPDATE]

Dave-and-Deb0
Level 10
Edmonton, Canada

References: A Community Help Guide [UPDATE]

Whether you are new to Airbnb or an experienced host, I recommend getting recommendations from friends, family, colleagues or past guests who might not have booked through Airbnb.  All you need is have your Facebook account attached to your Airbnb account, you can send requests via Facebook.

 

Here is a "How To" guide for getting references.  It is important to understand that in order to get a reference, the person referring you will need to already have or sign up for an Airbnb account.  When a person provides a reference, you have an opportunity to accept or decline the reference.

 

To get to your "References" section of your profile, go to "Profile" and then choose "References" from the left hand side menu.

 

references.png

 

 

 

Adding References Using Facebook

 

 

When adding Facebook friends, you can add them by selecting "Create Request" which will load a window where you can choose your Facbook friends and type in a message.  Once again, they will then need to sign up for an Airbnb account.  

 

You will also see a list of friends, and their Facebook profile photo, who already have Airbnb accounts.  For those friends, you just need to choose "Request" under their profile photo and they will receive a request for a reference. 

 

references5.png

20 Replies 20

Agreed. I just (re)joined Airbnb and it even told me during signup to create and ask for references, and I have been looking for a little while now for how to do that. Please change the signup process to not mention references, if that feature doesn't even exist.

 

Wait, it doesnt exist amymore? I just signed up and it sent me a notification to get References!! I've been searching and searching for how to do this!!! Ugghhh!

Jacqueline1060
Level 1
Kassel, Germany

Can you please remove this whole topic! I have been searching and searching for weeks about these stupid references, and thought it was me i coundn't find them....NOw i read, somewhere in teh reactions  that the feature does not exist anymore. Thats really a shame especially for people who just started hosting and have no real reviews yet. 

Jacqueline1060
Level 1
Kassel, Germany

I don't see the same screen when I go to profile. I can't find reference tab.

Crisi2
Level 1
Berlin, Germany

it's gone. now you cannot ask for references any more, or find your facebook friends on airbnb.

Jennifer976
Level 8
Calgary, Canada

I've actually tried to go through your steps (even though i'm not to happy about having to go through Facebook) and there is a break in the steps at the "Create Request" point.  It does not show up.  Or maybe there is a break before that as I also am have not seen any info on how to link FB to Airbnb and perhaps I need to do that step before I can create the request.  Do you have any steps on how to do that?

Linda505
Level 4
Ballarat, Australia

Apparently, Airbnb do no offer this as a feature anymore - Straight from the horse's mouth

We appreciate you reaching out to us regarding this. This is a feature we no longer offer, we apologize for the inconvenience. If there's anything else you needed, we're happy to help. 


Philipp147
Level 3
Luzern, CH

Since this feature no longer exists, this should be mentioned on the very top of this article. 

Allison214
Level 2
Moraga, CA

Again, these are not helpful instructions. There is no way to get to "create request" on any Facebook associated page. A number of people have mentioned this and there has been no response. 

Илья2
Level 2
Tyumen, Russia

Good time of the day, I can not see 'Create Request' button as well, can someone please explain how to deal with it, thank you.

Sheree9
Level 2
Florida, United States

My Heavens! this is unduly cumbersome.  I was unable to leave a review within 14 days and now I cannot leave anything. Honestly, this just does not make any sense and should be changed. I would like to leave a good reference without having to contact my three wonderful hosts and asking them to send me a request. The idea of that is ridiculous. Reviews by mobil phone are not accepted (I tried) and I had no laptop. In the year 2017 this unfriendly and archaic process is truly in need of resolve. 

Charlie112
Level 1
Madison, WI

I agree!  There should be unlimited time to leave a review.  AirBnB removed the ability to send requests via email.  Facebook requests can't be sent to previous guests that have stayed with you which seems to go against the grain of why you want reviews and requests....come on guys!  Make it easy or someone else will and you will become obsolete.

 

 

Wendy210
Level 2
Barnstaple, United Kingdom

Hi Sheree,

I understand your frustration as the same thing has happened to one of my guests.

I did have a guest that changes her arrival date as a family member was ill and as her original date was months before and the time for her to leave a review had expired  without her having stayed she couldn’t leave a review but she went to google maps where my bed and breakfast is registered and left me a review on that.

Hopefully the host you were staying with has a google map location where you can give them them review the obviously deserve.

I hope this helps,

wendy 🙂

Hello

 

How and where do I find the 'Create Request' button, used for adding Facebook references, as seen in the guide? Is this done through Facebook (if so how/where?) or through Airbnb? I can not see it in either. Thanks 🙂

Helen328
Level 1
Hachan, France

Why restrict references to Facebook?

there is a whole world of people out here who use other means to communicate!

@Helen328   Because to link via FB you have to agree to share all your contacts and who knows what else. Although, I have heard there is a way to nix that by adjusting your privacy preferences in FB, not sure if it works,  I do not have FB.

Raúl22
Level 1
Alicante, Spain

This is not working for me right now. I always get this message: "Unfortunately, we were not able to athorise your account."

Wendy210
Level 2
Barnstaple, United Kingdom

Hi Raul,

            Im Wendy from Devon in England.

I woud like to try to help you with your probelm.

Have you downloaded the app for Airbnb on to your smart phone or computer?

Wendy210
Level 2
Barnstaple, United Kingdom

Can a guest send a reference if they have an Airbnb account but not a Facebook account?

 

Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Wendy210,

 

There use to be an option to enter an email address but this was removed some time ago so right now the only way is through Facebook.

 

 

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