travel credit reservation decline

[Maricris1]

I am a first time user of airbnb. At first I was so excited since I was able to book successfully with no issue.

however, after a month, the host cancelled the reservation and I need to wait for 10 days for the refund and good thing the travel credit is still there.

I booked another list (request reservation) but the host declined it. Now, my travel credit is gone and my account was deducted for a certain amount.

can someone help me what is going on here.

[Cynthia-and-Chris1]

@Maricris1  You'll need to Contact Airbnb directly to get them to put the credit back on your account.

[Piotr7]

I have the same problem but nobody responds on twitter. Is there any other easy way to contact Airbnb to ask them to put the credit back on my account?

[Jon109]

I just had this same thing happen to me. Has anyone found resolution yet?

What is the best way to contact them?

[Ali40]

Twitter. The best way to contact them is Airbnb Help on Twitter. 

[Jon109]

Thank you Ali.