Very well-said Elena,
This is so bad from @Paul6548 , you should be ashamed, and Airbnb shall have penalties for supplying reviews as you do !
As Superhosts, it undermines us.
I came to this thread, as a guest, last week, I rent a flat.
It was correct, but not great.
I had a reminder at 9am (a schedule message, saying don't forget, checkout at 11.00am maximum), and I answered less than 10 minutes later, saying "yes, I would do".
Then, at 10.30am, the housekeeping lady, is knocking on the door, I open and say "Hello, how can I help you?" - "It was to remind you to leave on or before 11.00am".
I can understand this Host might have run intro troubles before,.
But they shall take the time to check the guest profile & reviews, and if the guest answer at the first message, maybe leave off the "hurry" to leave before or at 11.00 am.
This was a self-check in and self-check out, never seen the owner/manager of this flat.
Well, that was it, I wanted to leave a 4 stars review, as some commodities and cleaning was a little off.
Then, surprise, receive a message about half an hour after check-out :
'we trust this message finds you well. You were a wonderful guest, and we gave you 5 Star Review.
If there’s anything you’re unhappy with, please feel free and let us know before leaving a review. We're always in the mood to improve our services as hosts.
Can I please ask you a big favor? When you have time, could you please leave a Kind review for us on Airbnb.
Reviews are the lifeblood of an Airbnb host’s success, so I would be very grateful, remember 4 Star is not Good, 5 Star is Excellent."
- Then, another 30 min later, so about an hour after self-checkout, a message from the Host, saying "seems one of your kids stepped up on the TV stand, and broke it" and sent a picture.
- I replied I'm sorry but when I left, everything was in order, I did the last check round, and I cannot see what she was talking about because in the picture, nothing seemed broken.
I finally understood that the Host was waiting in a car nearby, since 10.30 am when she sent her housekeeping lady.
This kind of Host shall be prevented/sanctioned.
To resume =
She left a message giving me 5 stars, before to actually check the listing
- She was on the same parking lot than the parking from the apartment, but did not proceed to the checkout with me
- Then she complains about a TV stand that looked a little "old" and "loose", and said "it's not a big deal, I will fix it" ?
Because of this behavior, I will leave 2-star reviews, by pushing so much for check-out, and accusing oneself for damaged after saying they'll provide a 5-star to me, and that I shall be reminded that "4 stars is not good, 5 is excellent"
But I would wait the last day, as I'm afraid this Host will file an extra charge for this "TV Stand", the way she did that, was shady.
Airbnb guest rating and indication on what means 1/2/3/4/5 stars has been updated since 2021, and seems more accurate and hopefully better than before, for the "sake" of the platform.
Take care !