In light of the Airbnb update I went back and found a retaliatory review.
The guest overstayed and even entered the property when new people already checked in (they had the door unlocked). The response I got from Airbnb? You can charge them for the late check out through resolution center.
First off, I already did that and in fact referenced that in my message to them as proof of what transpired.
Second, I was asking specifically for the review removal in light of the new policy using the link posted in Cheeky's updated.
The only thing that surprised me about the whole encounter was that I believed yet again that Airbnb changed. Silly me