@Lorna170
Wow, that guest who wanted a porter sounds super entitled. Funny how it's almost always something that was clearly mentioned on the listing.
Yes, there is always the risk of the guest taking exception to being asked.
It wasn't a case of asking for feedback, but I did contact a guest who had written in her review that she hadn't been told something important, which was not true. It was mentioned on the listing twice and in three messages before she booked. When I contacted her about it, she admitted she hadn't read that and said she would change the review. At this point, it was all cordial.
However, when I explained to her that you can't change a review, only ask to have it removed, she became irate. She said, who was I to question the accuracy of her review (even though she admitted before that she made a mistake) and that I was ruining her holiday. Well, there was no point in taking that any further.
I wouldn't have contacted her at all had she not seemed like a very happy guest during her stay and I had no reason to suspect she would react that way. And, it was a 4* review, so not the end of the world. It just irked me that she had written something so blatantly untrue, but she revealed herself as a bit of a lazy person, i.e. couldn't be bothered to read anything, couldn't be bothered to fix her mistake, didn't pick up after herself while she was here (in a way that was unusual, i.e. it seemed like she was expecting maid service).