@Philip2936 You are going to encounter a variety of guest throughout your Airbnb adventures. Some guest will never say or word about an issue or claim everything was great, but then leave a negative review, while others may be very vocal about problems.
That being said, the review does not appear to violate any of the terms or conditions, therefore your efforts to get it removed would likely be punitive. As you know, you can always write a response to a review, however if you come in angry and start pointing fingers at the guest vs acknowledging their concerns it often reflects bad on you as a host. An example may be...
"XXX we appreciate your feedback and strive to provide all our guest with an excellent experience. We have spoken with our cleaners to address the concerns brought forth."
Lastly, as another host has already stated. 2/3 of your reviews reflect an issue with cleanliness and communication. These are big issues, especially considering the pandemic. I would focus on how you can improve in these domains moving forward. A continued low rating and complaints from guest could result in you losing your listing.