Guests Who Request to Rent Outside of AirBnB

Maria730
Level 3
Ashland, OR

Guests Who Request to Rent Outside of AirBnB

We recently had an elderly couple rent our beach home. They initially stated that they could not open the directions emailed to them through the AirBnB

website. We ended up having to email from our personal email before they could open the attachment. They were very complementary about the accomodations when they arrived, left things tidy, overall ideal guests. Then, the evening of the day they checked out, they contacted us by email stating they were having trouble booking another stay through the website. The next day, I sent a "Special Offer" through AirBnB with the dates they requested. Today, they responded with a request to rent our home on a consistent basis, one week every other month. However, they do NOT want to rent through AirBnB, but us directly, as it would be "more convenient". Of course it's appealing to have a consistent renter throughout the year, who was gentle on your home, but it feels very odd that they would approach things this way. Obviously, AirBnB wasn't so inconvenient that they couldn't rent previously. They have good feedback with other properties on AirBnB. It just doesn't sit well with us...why would they want to bypass AirBnB? They even mentioned offering the rental full price, including all the taxes &  AirBnB fees to compensate for our "extra trouble." Has anyone else dealt with this? 

28 Replies 28
Kristin1416
Level 1
Calhoun, GA

As someone who wants a beach rental, it looks to me like Airbnb has increased their service fees.  If I can book outside of Airbnb and save on some fees, I am willing to do that.  But, I also wouldn't be offering you the full price, hence, why I am trying to save on service fees.  

Fred13
Level 10
Placencia, Belize

Unlike most species of salmons who are imprinted at week-6 of age and must return to the very same waters they were born in to spawn (and even die), humans are a bit more imaginative and a bit less loyal to follow the same script.

 

/As a fisherman I couldn't resist the analogy. LoL

Helen350
Level 10
Whitehaven, United Kingdom

You are obviously unfamiliar with West Cumbria, UK @Fred13 !!! 😅

Fred13
Level 10
Placencia, Belize

Hahaha. Good one @Helen350  😉

Hugo550
Level 2
São Paulo, Brazil

Isn't everyone in this thread here breaching the TOS of AirBNB? They dont allow this! Why areyou all doing this? Terms clearly state this isn't allowed. 

Debra300
Level 10
Gros Islet, Saint Lucia

@Hugo550,

I offer long-term stays in my spaces, but limit the maximum duration to 30 days.  If a guest requests to stay for multiple months, I usually manage those types of bookings through my own website, and not Airbnb, because they only guarantee the first month's payment, and do not take a true security deposit.  In event that a guest wants to book through Airbnb, I will approve an extension of the reservation only after the 25th night of the existing reservation.  This will have given me time to see how the guest behaves before I accept the request.

Mary4822
Level 2
Sparta Township, NJ

This is worrisome to me,  I have a renter who wants to stay at my rental for at least 8 months.  If Air BNb only guarantees the first month (Tho I am sure they will get their fee up front for the 8 months)  what guarenteed to I have that the person doesn't pay another dime?  I could ask for a security deposit of 1 month but that only covers 1 month.  I am new to hosting and this 30 day minimum required rental is nothing but q PIA.  i just bought it last year and am ready to sell it!  So frustration!

Sarah977
Level 10
Sayulita, Mexico

@Mary4822  You absolutely don't want to rent for 8 months through Airbnb. That's a long term lease landlord/tenant situation. You need references, a real security deposit, all the safeguards landlords normally use for tenants.

Mary4822
Level 2
Sparta Township, NJ

Thank you so much Sarah for your help!

So can I legally do this through airbnb since the renter contacted me through this site.  She also contacted my through vrbo.  I believe VRBO charges everything up front?  Or can I do this on my own?  Do I find the contract through the state in which I am renting?   And with VRBO, there is an allowable insurance policy for 3000 for damage paid by the tenant.

 

 

 

Helen3
Level 10
Bristol, United Kingdom

If you want to do longer term rentals than listing on short term rental platforms  isn't the right approach.

 

I presume in your country longer term renters have tenancy rights. So check what the legal requirements are. Make sure you take a deposit, carry out credit checks, issue a contract, take up references  etc  @Mary4822 

Sarah977
Level 10
Sayulita, Mexico

@Mary4822  I can't tell you anything about VRBO, I have no experience with them. 

 

No, you can't exchange contact info with guests who contact you on Airbnb until they have a confirmed booking. 

 

Basically, you need to decide if  you want tenants or guests. I understand you live where you can't rent for less than 30 days or a month, so Airbnb really isn't the right platform for that unless you don't rent through them for more than a month, as the first month's payment is supposedly guaranteed. 

 

Not sure what you mean by "find the contract". I imagine there are some standard legal landlord/tenant contracts you can find, but rental contracts are generally tailored to  the individual circumstances. I know I just wrote up my own rental contract when I rented my previous house out on year-long leases.

 

 

Sarah977
Level 10
Sayulita, Mexico

@Hugo550 Many hosts list on multiple platforms, rent through their own private website, etc. There is nothing "against the TOS" about this. 

 

What is against the TOS is having a guest contact you through the Airbnb platform, and then surreptitiously directing them to a way to contact you directly, thereby circumventing paying the Airbnb fees. And I wouldn't trust a guest who asked me to do that, either.

 

Most hosts would never agree to this anyway, because we don't want to have some random stranger in our homes we know nothing about, with no possible support from Airbnb, nor do we want to do something unethical.

 

In my case, as a home-share host, I have quite a bit of interaction with my guests- it usually ends up feeling like I have a friend staying, or a long lost relative. If they've been here for a week, I have a pretty good sense of what kind of person they are. So if the day before the booking comes to an end, a guest were to say "You know, I'm really enjoying my time here and there's nothing I have to rush home for, so if you aren't already booked, I'd love to stay another couple days", I would have no qualms about them just paying me cash. Not particularly to avoid Airbnb fees, but because it's so much less hassle than having to spend time on the site extending the booking, encountering frustrating tech glitches, etc. And when guests finish an Airbnb stay and are ready to check out, I always tell them they can just contact me directly if they ever want to come back.

 

It's like if you met your wife or husband through a mutual friend who introduced you by inviting you both over for dinner. Once that event is over, you don't have to invite that friend to have dinner with you and your new partner forevermore to show how much you appreciate the facilitation of your first meeting.

 

If I had an entire house listing, where guests did self-check-in, and I never really got to know them, I would likely not so easily be willing to book off- platform, because I really wouldn't know if I went outside the platform, if they might take advantage of that by leaving the place a mess, or sneaking in more people, or not paying me after I've held the space for them. And they wouldn't have a bad review to worry about.

 

 

Lorna170
Level 10
Swannanoa, NC

I have been renting entire house properties for more than 15 years through various platforms.  As a result, I have had many repeat guests.  I do not take a guest off the platform that they have inquired from, as my contract with the platform forbids it.  However, once the guest has completed the stay through the platform, they are able to book a future date with me directly.  

 

One advantage to booking directly is that I have the guest payment information and I have a contract that requires full payment at booking and a pre-paid refundable damage deposit.  .  IMO, repeat guests with direct bookings are better for my peace of mind than the unknown guests coming through an OTA.  

Hugo550
Level 2
São Paulo, Brazil

@Sarah977 Thanks for clarifying! Much appreciated.

Helen350
Level 10
Whitehaven, United Kingdom

Hi @Hugo550 !

It would indeed be against the TOS for a guest to make first ever contact with a host via the Airbnb platform, and request to make arrangements off platform, just as it would be unethical & against TOS for a host to accept.

 

But the hosts here are discussing SUBSEQUENT bookings, not first ones. 

Once a guest has completed a stay with Airbnb (and Airbnb has taken its fee) then Airbnb does not own the relationship between host & guest for ever more, and there is no reason why parties should not come to a private arrangement for future bookings, if both parties so wish.

Hugo550
Level 2
São Paulo, Brazil

@Helen350 Ah, thanks for clarifying! Much appreciated. 

This is a text template I am using for those who request booking outside of Airbnb. 

 

"Hi (Guest's Name)

 

This is just to inform you about some Terms we have both agreed to when opening an Airbnb Account.

 

Also, we believe in loyalty and reciprocity with those who help us, and we could both agree that, thanks to Airbnb, we are able to enjoy cheapest stays along with protection, so the best way to thank and support Airbnb is by being loyal to them.

 

Terms of Service

 

Note: Any reservations that are made outside of Airbnb violate our Terms of Service. If we identify that a reservation was made through a third-party service, we may cancel the reservation and deactivate the accounts of the person who made the reservation and the guest.

 

14. Prohibited Activities

 

14.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Airbnb Platform. In connection with your use of the Airbnb Platform, you will not and will not assist or enable others to:

 

 

-Use the Airbnb Platform to request, make or accept a booking independent of the Airbnb Platform, to circumvent any Service Fees or for any other reason;

 

-Request, accept or make any payment for Listing Fees outside of the Airbnb Platform or Airbnb Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Airbnb harmless from any liability for such payment;

 

 

 

15. Term and Termination, Suspension and other Measures

 

 

15.4 Airbnb may immediately, without notice, terminate this Agreement and/or stop providing access to the Airbnb Platform if (i) you have materially breached your obligations under these Terms, the Payments Terms, our Policies or Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties (for example in the case of fraudulent behavior of a Member).

 

 

Sincerely, 

(Host's Name)

 

Alice595
Level 10
Concord, CA

Normally I don't accept the guests who want to deal with me outside of Airbnb unless they are to sign a lease for a long term such as 6 months. This is just like a long term rent with deposit etc. In addition, I don't want to deal with them if they are cheap bargainers. Any unreasonable request for a low price will be rejected.

Leo91
Level 2
Mississauga, Canada

Greetings, As an off site owner of a property dedicated to a co host ,how can i reast in peace that the property is not  a lso rented out to local area  without airbnb and me not knowing the income.   Trust ,but how far ? 

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Leo91 install cameras on outside areas but make sure to be clear on Airbnb that they are there. 

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