Lost Superhost status with 4.86 review score

Tim42
Level 3
SF, CA

Lost Superhost status with 4.86 review score

been hosting 10+ years and I can’t figure out why this happened. My listing has a combined score of 4.86 and I have been hosting all summer with mostly 5’s.

 

I have two listings of same home but one was not activated. 

 

The deactivated listing has not received any bookings all year and in past 3 years.

 

The Airbnb service rep tells me they combined both listings and averaged it out.

 

So, when you preview my listing it shows 4.86 with reviews but no superhost status.

 

 

 

 

15 Replies 15
Huma0
Level 10
London, United Kingdom

@Tim42 

 

Your profile pic is still showing with a Superhost badge, so I assume it was all sorted?