May I please ask a question . About new retaliatory policy
Is violating house rules only a party ? Nothing else related to condition of property ?
It says" guest must not write biased reviews or inauthentic reviews as a form of retaliation against a host who enforces a policy or a rule "
Are pet rules a policy / rules?
As in pets are not allowed to sleep in beds on hosts linen .
Rubbish, bottles left on ground , clothes left on ground , lamp broken and left under a bed .
Suspected a group of teenagers used place but I have no full evidence other that condition of property in when I arrived to clean .
Are these things disrespecting airbnb policy's and not following house rules .
Are guest not required to respect your home and follow rules , especially if you allow pets and have pet rules .
Or they can do this and new retaliatory review policy is only if you have proof of party .
When i looked up what to do after guest checked out
I followed airbnb website where it said contact guest direct to rectify the issue first before contacting the resolution centre.
So I did , via the platform so all my messages are there .I questioned the guest on condition on why she let pet on bed , left rubbish , broke lamp and shoved under bed left it filthy and I even questioned her on if she left a group of teenagers there alone ( as it looked like that to me )
She then retaliated as her review is all about how I complained and questioned her . Nothing in review is about her stay .it's all about me complaining .
If I didn't complain or contact her directly 5 hours after check out there is no possible way she could of said what she did in her review . Her review is about me letting her know she broke rules .
Isn't this her retaliating because I was so upset on how she disrespected my house , my pet rules . She said I accused her of damage . I made exaggerated complaints on how the property was left after she left .
She said